Thank you for caring for and resolving the issue at hand. However, my vehicle was NOT 1500 miles over on oil change. And though oil changes have not been done in your shop due to COVID and your forced move west due to the tornado, they have been done. If it is burning or leaking oil that is the Bigger concern.
Instructions were to call my phone, I heard nothing. Instead my husband’s number was called. He does not communicate with me. I was left wondering what was wrong, how much it would cost, Wondering IF my vehicle would be done before closing, IF there would be a shuttle to pick me up or if I had to find alternative transportation. All in all very stressful day.
10/1/2021
Dan L. VERIFIED CUSTOMER
Mike Bergman went out of his way to facilitate me. He kept in constant contact and even offered up his own personal vehicle overnight so I could make an early morning business meeting. That’s because he wouldn’t allow me to drive off in my truck because the tires weren’t safe.
9/30/2021
Johnene B. VERIFIED CUSTOMER
Hopefully the ongoing problem with the slow tire pressure leak is solved after the third attempt.
9/30/2021
Janet W. VERIFIED CUSTOMER
Trenton was great ????
9/29/2021
Douglas T. VERIFIED CUSTOMER
Had to offer technical advice to technician to complete service. I supposed at Riley I would get a experienced technician. Service writer declined discount for me having to tell tech how to finish the alignment.
9/29/2021
Richard F. VERIFIED CUSTOMER
Thanks
9/28/2021
Paul E. VERIFIED CUSTOMER
Josh is very informative very professional and answered every question I needed would highly recommend to anyone
9/28/2021
Leroy W. VERIFIED CUSTOMER
Good people
9/26/2021
Anthony R. VERIFIED CUSTOMER
Patrick was excellent to work with!
9/26/2021
Larry H. VERIFIED CUSTOMER
Impressed as usual!!
9/25/2021
Sharon D. VERIFIED CUSTOMER
Trenton was gracious and knowledgeable. He answered every question and never made me feel rushed. He unhesitatingly repeated information he had already given when I was slow to catch on and never made me feel like I wasn’t paying close enough attention. Trenton helped me feel confident that my old truck would receive every evaluation for repair needs. He did a fine job!
9/25/2021
William O. VERIFIED CUSTOMER
I always am more than pleased with the great service and friendly staff
9/25/2021
Emily K. VERIFIED CUSTOMER
Very personable staff!
9/24/2021
Carolyn K. VERIFIED CUSTOMER
Some of the people that work there aren't the friendliest. Would have liked a different TV station.
9/24/2021
Marilyn D. VERIFIED CUSTOMER
i thought i only had to answer one questions?????
9/24/2021
William G. VERIFIED CUSTOMER
Mike was very professional. He answered all of my questions and kept me apprised of the status of our vehicle. Excellent service representative.
9/24/2021
Richard Carl. VERIFIED CUSTOMER
Thanks
9/24/2021
Gene W. VERIFIED CUSTOMER
Thanks to the Riley staff of professionals
9/23/2021
Marsha S. VERIFIED CUSTOMER
I was a very quick and easy service appointment. Thank you