Communicate status better during appointment. Also 90 minutes for an oil change with appt seems excessive
6/5/2021
Jim O. VERIFIED CUSTOMER
Pat really went out of his way to take care of me. Yes, I would be interested in trading it in on a newer model pickup. Can’t afford or justify new. 2013 up and $20,000 down, no more than 125,000 miles. Am I crazy!? At 84, I don’t need a10 year warranty.
6/5/2021
Missy W. VERIFIED CUSTOMER
I had a 12:30 appointment but car was not looked at until the next day.
Pat kept me informed of the status of my car and was very helpful.
6/5/2021
Mary Ann. VERIFIED CUSTOMER
Wonderful service! Thank you!!
6/5/2021
Jeffrey S. VERIFIED CUSTOMER
Very quick service & turn around time. The staff is so friendly & professional. The new location is perfect & has a great waiting area for customers!
6/4/2021
Carol E. VERIFIED CUSTOMER
Joshua kept me informed about my car and apologized for the longer wait. I really appreciated.
6/4/2021
Beverly H. VERIFIED CUSTOMER
I’ve always been happy with the service at Riley’s - been going there for years snd highly recommend it.
6/4/2021
Mary Ann. VERIFIED CUSTOMER
Excellent service like always. Josh was great!!!
6/4/2021
Phillip P. VERIFIED CUSTOMER
Overfilled on oil or dipstick is incorrect. Shows 1/2 -1 quart overfilled on oil. Got charged $10.00 for tire rotation, I had coupon for oil change and tie rotation. Went in talked to service department about overcharge on tires and now have credit on next service. Or I was told I would be given credit. Was told it would only take a couple of hours to get oil changed , tires rotated, and air bag replaced. Got there at 9am left around 1:30 - 2:00 .
6/4/2021
Robert M. VERIFIED CUSTOMER
Trenton is very professional and very courteous
6/4/2021
Angela H. VERIFIED CUSTOMER
He was an absolute pleasure! Great experience!
6/3/2021
Dennis W. VERIFIED CUSTOMER
It was fix in a reasonable amount of time. Had good service inside your facility.
6/3/2021
Joyce W. VERIFIED CUSTOMER
After they looked over my vehicle they found some things that needed to be taken care of. So when I received a phone call from Mr Bergman . He told me everything and what the price would be he said I could do it now or wait so I chose to take care of it at this time. I really did appreciate that. I will definitely be back again.
6/3/2021
Shannon H. VERIFIED CUSTOMER
Great experience!
Josh was fantastic
6/2/2021
James N. VERIFIED CUSTOMER
I waited for 1&1/2 hours for an oil change. That seems a little excessive
6/2/2021
Evelyn F. VERIFIED CUSTOMER
Always great service!
5/30/2021
Benjamin L. VERIFIED CUSTOMER
Josh is always very nice and remembers me as well as my vehicle , and is more than willing to help me with any problems.
5/30/2021
Phippen G. VERIFIED CUSTOMER
Great job
5/29/2021
Joseph S. VERIFIED CUSTOMER
Got checked in right away when I arrived and the service was completed in less than 1 hour which was alot shorter than I thought imaginable. Kudos to all involved in making my 2021 Chevrolet 1500 Trail Boss that much more AWESOME!!!!