I was in a big hurry and they got me right in. I really appreciate that, it helped me out a ton today. Customer service is a lost art but you guys found it today. Thank you.
3/24/2021
Elaine B. VERIFIED CUSTOMER
I scheduled my service and repairs electronically. The electronic platform listed “suggestions” for repair and service. Repairs were based upon recommendations from prior service appointment. I chose the recommended repairs (quoted to us at last appt) that reflected the quote we were given prior. When I dropped off my vehicle, the appointment had been changed, and it became a confusing process to get parts in to do the repairs. A lot of very rapid discussion took place from someone reading off the computer presumably at my electronic appt. and previous recommendations. I assumed they were just confirming why I had scheduled. Apparently they were adding double work in and embedding it within a rapid-fire conversation that I didn’t expect or was prepared for. This doubled our repair bill. Some exception was made on the final bill but this left me feeling very much taken advantage of (mention was made that I was female) deceived and intentionally confused. Very very unhappy. Won’t be back.
3/24/2021
Regina Lynn. VERIFIED CUSTOMER
Going in for a regular oil change & tire rotation Josh was just awesome to talk with about a question I had. Very knowledgeable, courteous & friendly. And this is why i continue to do business with Riley Chevrolet-Cadilliac dealer. From salesman to service you guy are the best.
3/24/2021
Lisa S. VERIFIED CUSTOMER
They worked faster then I ever expected
3/24/2021
Jennie A. VERIFIED CUSTOMER
Excellent!
3/23/2021
Mary Ann. VERIFIED CUSTOMER
Love these guys and gals! Bryan worked me right in and Michael took great care of me and is a very honest man! The gals in. The office are a hoot!! Love the atmosphere and the great service! Well worth the drive from the lake
3/23/2021
Jennifer M. VERIFIED CUSTOMER
Thanks for the great customer service!
3/22/2021
Janice S. VERIFIED CUSTOMER
Riley’s sales and service have always treated me top notch. Very happy with it all.
3/21/2021
Michael R. VERIFIED CUSTOMER
Great place to do business!
3/21/2021
Karla W. VERIFIED CUSTOMER
Josh, Jerry, & the crew are the best! Fast, trustworthy, friendly. Can't ask for more!
3/21/2021
Christine D. VERIFIED CUSTOMER
It was a great experience. Super easy. Thank you
3/21/2021
John H. VERIFIED CUSTOMER
My experience was amazing. The people that worked with me were fantastic.
3/20/2021
Richard P. VERIFIED CUSTOMER
Everything went smoothly and quickly.
3/20/2021
Jessica A. VERIFIED CUSTOMER
Excellent customer service from Ron and Heather.
3/19/2021
Richard F. VERIFIED CUSTOMER
Great job. Thanks
3/19/2021
Timothy M. VERIFIED CUSTOMER
A pleasure working with Josh Scott and Kyle Luebbering
3/19/2021
Mitchel G. VERIFIED CUSTOMER
Thanks for a fast, great experience!
3/19/2021
Kim S. VERIFIED CUSTOMER
Ron Inman was VERY helpful and gave me the knowledge I needed to take care of my situation, because of his kind and professionalism towards me, you have a customer for life now!!! It was the first time I've been to your facility, I couldnt of been more pleased. Being a women, sometimes we feel like we are getting the shaft. Like the Fulton Ford where I bought my vehicle!! I will NEVER deal with them again!!! And because of RON INMAN, When it's time to purchase another vehicle I will be coming to you all. But hopefully not for a few years as I just got the one I have. A BIG kuddos to Ron. And thank you so much for helping me and giving me the information I needed.
3/19/2021
Norman C. VERIFIED CUSTOMER
Disorganized
3/19/2021
Kevin L. VERIFIED CUSTOMER
Everything was smooth and fast. Very pleased as always.