According to the bill that I was given today, Friday, 11/27/2020, which was charged to my MC credit card. . .
I was charged for $12 of Antifreeze, which was not authorized or supposed to have been added.
I authorized only the necessary repair to stop the leak. That was fixed, I think.
Adding the anti freeze was not authorized by me nor what I wanted done. I have anti freeze that I use in my car and at home as well.
And I use it when needed.
I think an adjustment should be made to the statement / charges / my credit card eliminating $12 for anti freeze added, but not wanted or authorized.
Thank you.
Sent from my IPhone
Alice W
11/28/2020
Alicia W. VERIFIED CUSTOMER
Josh is the only reason we continue to use Rileys service dept, he explains everything and is so nice. Very personable.
11/28/2020
Christine K. VERIFIED CUSTOMER
Would you please change the name in your system from Christine to Kyle. Thanks. Kyle
11/28/2020
Alicia W. VERIFIED CUSTOMER
Josh is so personable and explains everything without making me feel stupid. He takes care of his customers. Top notch!
11/28/2020
Rachel K. VERIFIED CUSTOMER
Excellent service!
11/26/2020
Scott W. VERIFIED CUSTOMER
Daniel was prompt and professional. I appreciated the updates as well. Over all fantastic service. Thank you
11/26/2020
Gene W. VERIFIED CUSTOMER
Prompt and friendly service today.
11/26/2020
Brian M. VERIFIED CUSTOMER
90% satisfied, scheduled day was told before picking up vehicle that you don't have a aliment machine on site and have to send to Toyota, took extra day for aliment, little inconvenience due to having to take another day off work. Vehicle feels and drives good though.
11/25/2020
Colette T. VERIFIED CUSTOMER
Joshua was very pleasant and respectful. He even brought my car right to the door so I didn’t have to go out into the rain. That was much appreciated.
11/25/2020
Lonnie B. VERIFIED CUSTOMER
Your crew was really fast and very courteous. Thank you
11/25/2020
Donald D. VERIFIED CUSTOMER
Could you send me the GMC credit card application.
11/25/2020
Kathy H. VERIFIED CUSTOMER
We've been buying and servicing our vehicles at Riley's for a few decades. Daniel did a fine job.
11/25/2020
Toshie B. VERIFIED CUSTOMER
Thank you Josh and his team for the quick and friendly service. Have a great thanksgiving!
11/24/2020
Scott F. VERIFIED CUSTOMER
As always, completely satisfied with the way I was treated during drop off and pickup. Thanks again for a pleasant service visit.
11/24/2020
James M. VERIFIED CUSTOMER
They always is professional and keep me up to date on was going on with your vehicle.
11/24/2020
Michael B. VERIFIED CUSTOMER
Customer service was great!
11/24/2020
Larry H. VERIFIED CUSTOMER
Well, I elected to do some up and coming maintenance while I was in. As a regular client, I wish I was offered a discount from online / mail coupons. Or even a military discount. I couldn’t find the one that I was mailed. Just a little extra consideration is appreciated.
11/24/2020
R Gayle. VERIFIED CUSTOMER
Great service and staff are the best! Very satisfied!
11/22/2020
Kenny J. VERIFIED CUSTOMER
Ontime and done right!!
11/21/2020
Virginia C. VERIFIED CUSTOMER
I always feel.i get the best and im not just a dollar tree....i feel very welcomed and i get called back!!!