Service was good! I greatly appreciate you allowing me to have a rental vehicle while mine was being fixed. I wanted to offer one small suggestion since Riley strikes me as the company would appreciated feedback for positive growth. Finding the right amount of communication is a challenge, but I would have preferred a few phone call updates on the status of parts for my vehicle and the status of the pick up time.
Overall really great friendly and nice to work with. Thank you!
9/12/2020
Lafayette L. VERIFIED CUSTOMER
Very courteous.
9/12/2020
Jackson L. VERIFIED CUSTOMER
Kayle I feel went out of his way to satisfy me. I had a problem and he wa wry professional and knowledgeable in reference to my problem. I would also say that the gentleman who came for us in the waiting room was also very kind and even went back to the waiting room to tell my wife that I would drive up to the side door to pick her up and he even escorted her out to the car. What better service could a customer expect ? Thank you and we will return.
9/12/2020
Keith M. VERIFIED CUSTOMER
I was charged with tire rotation. I bought tires from you. I think your service adviser should had cought that.
9/12/2020
Stephannie L. VERIFIED CUSTOMER
Took my vehicle in for very specific needs vs routine maintenance. Was very appreciative of their diligence in knowing exactly what I wanted and making sure the message made it to the service guys! Thanks so much for always making me feel like a valued customer!
9/12/2020
Luke M. VERIFIED CUSTOMER
As always Kayle was great to work with, really I think that is where my issue came from because I guess some things didn’t get noted so Kayle wasn’t able to tell me if the tech checked what I ask them to check. He also said that they weren’t noted by who ever checked it in so they may not have been done. I am still having the same issue with my truck but it seems like a waste of time to bring it back in.
You really need all of your reps to be like Kayle is, he seems to genuinely care about the customer, and I also have to point out as always Heather was great to work with too. When I find a new place to service my vehicles those 2 will be the ones I will actually miss working with.
9/11/2020
Scott H. VERIFIED CUSTOMER
Excellent service again by the service team. Thank you for working my truck in as fast as you did. It drives much better now.
9/11/2020
Calvin B. VERIFIED CUSTOMER
Always pleased with Riley service. Thanks!
9/11/2020
Marlo V. VERIFIED CUSTOMER
Very pleased. Got my vehicle in and done in a very timely manner
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9/11/2020
Damon V. VERIFIED CUSTOMER
Everything was great with my repair. Kayle kept me in the loop every step of the way. It was a great experience.
9/11/2020
Victoria Z. VERIFIED CUSTOMER
I really thought having the car for a little over a month, the replacement battery shouldn't have been full price.
9/10/2020
Andrew O. VERIFIED CUSTOMER
Wear masks, my only complaint is wear a mask, no one I saw was wearing a mask!
9/10/2020
Justin S. VERIFIED CUSTOMER
Pretty sure dude driving my car out of service bay dinged my door on the wall while I was right next to him, got car back and it looked like it was took off-roading with mud just splattered all over driver side
9/10/2020
Jon G. VERIFIED CUSTOMER
Joshua was very polite and professional great service experience Thanks
9/9/2020
Betty E. VERIFIED CUSTOMER
Update on cars progress would be nice when waiting for car part to come in.
9/5/2020
Sheila R. VERIFIED CUSTOMER
Thank you for getting me in quickly and thanks to the guys that delivered my car back!! That service helped the crazy day go so much better!!
9/5/2020
Melissa J. VERIFIED CUSTOMER
I have bought all my vehicles through Riley, service is always top notch!
Thank you!!!
9/5/2020
Ralph S. VERIFIED CUSTOMER
Had oil change, tire rotation and a recall all completed in an hours time .job well done. Was very pleased. Thank you