Two months to have warranty work done is not acceptable. When I first brought my HRV in for work,I was informed the part was not in and I would be notified in seven days for a appointment. Well three weeks later I called and nobody new anything about my problem, someone finely returned my call with the promise they would have information the next day, the call never happened. I made another call two weeks later, more of the same, returned call with the promise of information the next day, the call never happened. Nothing happen inteI I sent a email informing the person the federal trade commission was going to be contacted. I feel Ron Tonkin Honda was waiting for the warranty to run out, or some other game to get out fixing my car under warranty.I want to add this is my second car I bought from Tonkin Honda well it’s my last.
10/20/2022
Augustine A. VERIFIED CUSTOMER
Daniel communicated in a clear and friendly manner, and provided an accurate time estimate.
10/20/2022
Colleen C. VERIFIED CUSTOMER
HAPPY TO SING PRAISES OF Jordan's excellent service!
10/20/2022
Janelle T. VERIFIED CUSTOMER
Thomas was efficient, stayed in touch and was accomodating when I requested a Lyft back to get my car. No complaints!
10/20/2022
Edith A. VERIFIED CUSTOMER
Superb Service.
10/19/2022
Cara B. VERIFIED CUSTOMER
Thank you, excellent service!
10/19/2022
Jose A. VERIFIED CUSTOMER
Nice personal and great job thank you
10/19/2022
Richard C. VERIFIED CUSTOMER
Christina was very professional and very easy to work with.
10/19/2022
Brian B. VERIFIED CUSTOMER
Thanks for going the extra mile and making sure it was a good experience
10/19/2022
Zaid A. VERIFIED CUSTOMER
Josh was extremely helpful, he got what I needed in no time 10/10 customer service.
10/19/2022
Ronald B. VERIFIED CUSTOMER
Excellent Service Dan! Thank you!
Ron and Lue Ann Beck
10/18/2022
Bridget C. VERIFIED CUSTOMER
Christina was very friendly and attentive. She took the time to explain things and kept me updated on everything.
10/18/2022
Passang T. VERIFIED CUSTOMER
Great response and great service.Thank you Keep it up
10/18/2022
Justine K. VERIFIED CUSTOMER
work was done in a timely manner while I waited in your custom service area.
10/18/2022
Jade F. VERIFIED CUSTOMER
good
10/18/2022
Todd S. VERIFIED CUSTOMER
Austin is great
10/18/2022
Glenna D. VERIFIED CUSTOMER
Thank you
10/18/2022
Chris D. VERIFIED CUSTOMER
Easy to schedule and excellent service!
10/16/2022
Christopher M. VERIFIED CUSTOMER
The service person was amazing! I liked that the tech was able to text me when they found an issue. I wasn’t happy to hear that I had to go to the RonTonkin dealership that I purchased my vehicle from to get the warranty info. I feel like the Honda dealership should have done that all for me and setup another appointment to get my car fixed right away. Instead, I have to make 2 extra trips to get the info to bring back and then come in to get it fixed. Please fix this!
10/16/2022
Richard J. VERIFIED CUSTOMER
Josh was the service rep who handled my job. He made everything very clear and kept the promised time line