Trudy is fine. My issue is that this is a comeback! If it was done right the first time then I would not have to come back.
5/17/2022
David F. VERIFIED CUSTOMER
The receipt said that there was to be another page showing maintenance checks…but I have neither evidence that those checks were made, nor suggestions of what might be required.
5/17/2022
Lam H. VERIFIED CUSTOMER
I wish that the SA would take the time to go over the result of the MPI instead of just handed the paper. to me
5/16/2022
Eric V. VERIFIED CUSTOMER
Service was good. Christina accidentally charged me $200 for the driver window switch recall fix. Kevin caught it before I was charged. All is good.
5/16/2022
Kameron M. VERIFIED CUSTOMER
The work was done but I did not receive any phone call until 1.5 hour later. I tried to get someone to send lyft to pick me up, but only that service advisor could authorize that. So after waiting nearly 45 minutes, I went to have lunch at the restaurant. Later, I got a message saying lyft is on the way. I replied back to the text saying that I won't be able to meet now, as I was still eating. Then after 4-5 minutes, I got another message telling me to go meet the driver. I ignored it completely and asked my friend to give me a ride back to Honda after I finished my lunch. I phone call would have solved a lot of the issues..
5/15/2022
Peter K. VERIFIED CUSTOMER
Sure thing.
5/15/2022
Zach A. VERIFIED CUSTOMER
Danie went above and beyond to help with with this repair and provided excellent customer service.
5/15/2022
Scott A. VERIFIED CUSTOMER
Thankyou
5/15/2022
Jennifer M. VERIFIED CUSTOMER
Thanks for saving my bacon on short notice!!! I appreciate it very much!!!
5/15/2022
Laprincea E. VERIFIED CUSTOMER
Cool staff. Always enjoy my time here.
5/15/2022
Stacey M. VERIFIED CUSTOMER
I was told that it would take 1 hour 15 minutes. When I arrived I asked for a list of items I would need at my next service. He said he would give me a booklet. I arrived on time at noon. My car wasn’t ready until 1:45. I asked for the booklet the person who checked me in said he would give and his response was zi could google the codes to see what was due the next time the message came up on my dashboard.
5/15/2022
Anne H. VERIFIED CUSTOMER
Looked like it was an extra busy day and Kevin was unflappable, and went out of his way to help me with an extra request. Thank you so much!
5/15/2022
Kyle M. VERIFIED CUSTOMER
The service was slow and I ended up having to wait over 2.5 hour for an oil change. Due to my paper work getting somehow misplaced. My vehicle was done but was not properly informed and had to ask if my car had been ready since it was a lot longer then it normally took.
5/15/2022
Tony C. VERIFIED CUSTOMER
Tru is a professional. Gets the job done, throws in a funny joke here and there, perfect if you ask me.
5/14/2022
Kathy F. VERIFIED CUSTOMER
Thanks to Christina and everyone who helped me. You provided great service and I truly appreciate it!
5/14/2022
Johanna W. VERIFIED CUSTOMER
Thank you to Christina and Tyler!!
5/14/2022
Marcie B. VERIFIED CUSTOMER
Great!!
5/14/2022
Bruce A. VERIFIED CUSTOMER
Kevin did a terrific job of making sure I was informed, and I understand what was needed. He’s first class.
5/14/2022
Luciana K. VERIFIED CUSTOMER
Amazing customer service
5/14/2022
Esther B. VERIFIED CUSTOMER
Tru is amazing!! I always know I’ll be well taken care of when working with Tru.