Alex was very friendly and professional. Good man to have on board
11/10/2023
James L. VERIFIED CUSTOMER
Gabe was great. Check in was quick and painless and pick up was earlier then estimated.
11/9/2023
Bjorn B. VERIFIED CUSTOMER
Good job !
11/9/2023
Gabrielle V. VERIFIED CUSTOMER
I really appreciate Rachel. She has great customer service skills and is patient in explaining things in a way that I can understand. She always goes above and beyond.
11/9/2023
James S. VERIFIED CUSTOMER
Rachel is awesome. Full stop.
11/9/2023
Claudia M. VERIFIED CUSTOMER
Pablo was great!
11/9/2023
Mark K. VERIFIED CUSTOMER
I have a problem with my displays. They go out every so often. I had to pay $400+ for you to diagnose and reset the system. I spent thousands of dollars for the best Toyota electronics coverage. I was told that if they can’t find a part I have to pay the $400+. That is ridiculous. If it’s not normal there IS SOMETHING WRONG! The fact it can’t be found shouldn’t require me to pay. I was a Honda dealer for 30 years. I would go to the ends of the earth to get things covered by good will or with the insurance coverage. In this case the service writer didn’t even bother to call the insurance company and finally at my insistence called. He did a lack luster/indifferent call. I would have been arguing my customers case and if unsuccessful call Toyota to have it covered by Good Will. I am very dissatisfied with the service. Toyota of Bellevue in WA would have gone to bat for me. As things stand now I am very dissatisfied with this incident. I planned to replace my Audi next year. As it stands I’ll drive to Oxnard to buy it.
11/8/2023
Tracey S. VERIFIED CUSTOMER
That was a great service experience! Thanks for the quick work.
11/8/2023
Eduardo H. VERIFIED CUSTOMER
Very satisfied
11/8/2023
Lucy S. VERIFIED CUSTOMER
He was knowledgeable and helpful
11/8/2023
Teresa R. VERIFIED CUSTOMER
Great service !
11/8/2023
Marco L. VERIFIED CUSTOMER
Excellent Service
11/8/2023
John W. VERIFIED CUSTOMER
Call me ****-****-xxxx
11/8/2023
Turi H. VERIFIED CUSTOMER
Thanks Tod!!
11/8/2023
Craig F. VERIFIED CUSTOMER
I appreciated all the texts and updates from start to finish. Outstanding service and had my truck ready quickly and was able to look at the report. Thanks Gabe and the service department for a great experience.
11/8/2023
George F. VERIFIED CUSTOMER
Robert kept me well informed on the status of my vehicle during the whole that is was being serviced. He also answered all my questions and explained all charges, item by item. Overall, I was very satisfied with the service he provided.