Toyota of Santa Barbara Auto Repair Service

It was frustrating that the service time kept needing to be extended. I realize there were circumstances that were our of anyone's control as the part was not arriving as anticipated. But not having my car available to use was a big inconvenience for me.

Good job

Excellent work.

Jenny was helpful in explaining what is covered in the routine checks for this 1st 12 mon of ownership. She had the job done in 30 minutes and brought the papers to me to sign.

I was told my car would be ready at 9am after dropping it off at 7am. Although I received a text with the contract I was never phoned, emailed or texted about my car. I phoned a few times and after no response found a ride to pick up my car around 2:30 pm hoping it was ready. It was ready. Robert said my chart said texting was not approved or some such thing. Obviously not true since I’d already received a text from him with my contract. I understand it might be a busy day but when I arrived it looked quiet. I had a busy work day with clients and this was disruptive.

11/10 Give him a raise

Pablo was nice enough. However my service experience at Toyota Service center was dreadful. I started the appointment off explaining that I had an hour and a half window before needing to pick up my kids from school for their different activities. Pablo explained this may not work as the vehicle may need to stay overnight. Prior to leaving I requested that my tire was filled with air as the tire pressure (and reason for the appointment) was dangerously low. Pablo stated that while filling the pressure they saw a nail in the tire and it would be a quick patch fix. Pablo quoted me one hour knowing what I had planned. I decided to wait with my 3 year old daughter at the center. Long story short, 4 hours later I was returned my vehicle. I missed school pick up and they were unable to attend their planned activities. This was extremely frustrating as I had explained the situation prior with what I thought was understanding. From previous experience elsewhere, a tire patch is a 20-30 minute service. Additionally, I was charged for the tire repair despite having Toyota Tire and Wheel Protection. On the Toyota website it states “ We'll repair or replace your tire if it's damaged by eligible road hazards such as nails.” This was not done in my circumstance as I was misled on multiple fronts. This experience unfortunately reaffirms my previous experiences with Toyota of Santa Barbara. After multiple disrespectful interactions with the sales team at Toyota of Santa Barbara, I decided to purchase my vehicle from Toyota of Santa Maria despite the inconvenience as I live here in Santa Barbara. After this experience, I’m saddened to think that I may need to travel to Santa Maria for my service needs as well.

Yes, y’all were great, thanks much for the good work.

Thanks for squeezing me in????

Please don’t send me a survey. I am completely satisfied with the service I get it Toyota and no one else has taken care of my car except you since the day I purchased it in 2016 so I really would preferred not to get so many text and emails and I don’t respond to my emails because I don’t look at them Unless somebody tells me they’re going to send me something I need to look at and they have to call first , so time is valuable and you don’t need my survey because it’s excellent. Robett

Going back Out of stock part

Rachel was great. The line to be served or helped at drop off was too long. This is my experience each time. I’m not sure why Toyota books so many customers at once.

Excellent service.

Good service advisor!

Having not been there since pandemic started, I was so happy that Rachel was still employed with you. She’s absolutely terrific and I couldn’t be any happier.

Pablo is the best! He always takes care of me and my Highlander.

Love the new automated inspection report with video! Thank you.

Pablo was amazing! I wish I could’ve worked with him when I first dropped off the Landcruiser. I had to leave my car overnight and Pablo called me first thing on Saturday morning to give me options on what I needed for my car. Pablo was super thorough, friendly and very clear of what I needed. I have 2 businesses so I am very aware of the value of great customer service. Pablo has it all! I dropped my daughter off at UCSB and she has a brand new Toyota so I gave her Pablo’s business card for future services. Pablo is our go to!

Everyone was great!

That guy works real hard. Personally I think he deserves a raise yeah we're very satisfied with his service