Courteous, quick, and friendly. Plus explained everything. Overall a pleasant experience.
7/17/2023
Bryan M. VERIFIED CUSTOMER
The service crew was fantastic
7/16/2023
Lynn R. VERIFIED CUSTOMER
The crew members were attentive and committed well, with me and each other.
7/16/2023
Rachel R. VERIFIED CUSTOMER
My vehicle was taken to the dealership the evening of 7/13/23. A note was left with keys explaining the issue as to why it was towed to dealer. Tod called at 8 am and I explained I needed a computer diagnostic done to determine the issue and agreed to the fee of $210.00. I called multiple times to get results and could not get a call back from Tod . I left multiple voicemails and even called main service number and they left him a message, still no call back. Totally unprofessional!! I declined all repairs and will never come back to your dealership again.I’m going to tell everyone I know in Santa Barbara how terrible my experience was and make sure the word continues to spread throughout the entire community!! Never have I been to any dealership that had such terrible customer service. Tod should be fired before your dealership loses anymore business and your reputation suffers anymore due to having Tod handle your customers.
7/15/2023
Mark W. VERIFIED CUSTOMER
Toyota of SB is lucky to have Robert on your team. He is very professional and did a good job of personalizing my visit.
7/15/2023
Chris P. VERIFIED CUSTOMER
A+++ service
7/15/2023
Michael R. VERIFIED CUSTOMER
I’m not. Yes sho I talked to on the phone to make my appointment but he said if I bought the service plan I would get 5 oil changes for $285. Then my husband took the car in and it was only 3 and 2 tire rotations. I would have walked away as I really don’t appreciate a bait and switch!! susan rider
7/14/2023
Cj S. VERIFIED CUSTOMER
Pablo was awesome! Very informative, great communicator, and clear with all of the charges and services provided. Even threw in a free multi-point inspection and gave me $100 discount as an apology for misquoting me. He was very nice and had a great attitude. Thanks Pablo!
7/14/2023
Isabel P. VERIFIED CUSTOMER
I had good service. He was helpful and friendly. He answered my questions.
7/14/2023
Pamela M. VERIFIED CUSTOMER
Andrea is very helpful. I appreciate her as being my main point of contact every time. Thank you Andrea for always taking care of us
7/14/2023
Marnie B. VERIFIED CUSTOMER
Alex is a Customer Service ROCK STAR.
7/14/2023
Sharon G. VERIFIED CUSTOMER
Great service as always.
7/13/2023
Janet N. VERIFIED CUSTOMER
Pablo had a friendly and welcoming spirit and went the extra mile to help me out and get everything taken care of with my car. I was impressed with the service. Thank you.
7/13/2023
Deborah S. VERIFIED CUSTOMER
I was told it would be ready about noon. I was there waiting for it. Andrea said it wasn’t ready at noon. At 1245 I was told everyone went to lunch and my car hadn’t even been started. I had to take it and leave for another appointment.Today I got an email saying my car was done and ready for pick up. I knew for a fact it was sitting in my driveway. It would have been nice to be better informed. I wouldn’t have waited around for it or scheduled another appointment.
7/13/2023
Leanne H. VERIFIED CUSTOMER
Thank you, so much. I hesitated to answer that I was completely satisfied with my service, but it has nothing to with Rachael-she’s professional, courteous and prompt in communicating with me. Unfortunately, I have to bring my car back in because one of the passenger windshield/windows is not sealed properly after paint job.
Thank you very much.
7/13/2023
Marjorie N. VERIFIED CUSTOMER
Very helpful to this 81-year-old woman in need of her car! Andrea too has been wonderful!
7/13/2023
Glenda M. VERIFIED CUSTOMER
Great costumer service Pablo Vences was very helpful.Thank you.