Alex is great! Personalizes and efficient. Both are rare and even less common to have both!
7/12/2023
Tri T. VERIFIED CUSTOMER
Sometimes I get a wash with the service, some time I do not. Please let me know what are the reasons for the differences.
7/12/2023
Russell B. VERIFIED CUSTOMER
Yes, good service. Treated politely.
Just bummed that it cost nearly 200 to learn the problem was merely the bulb sockets, but, that’s the way it goes sometimes with electrical issues. ????
7/12/2023
Daniel C. VERIFIED CUSTOMER
All went well and Alex is friendly.
7/11/2023
Yailin C. VERIFIED CUSTOMER
I went to get my car serviced and my tire pressure light went on. This is the second time in a row that this happened. The first time it happened, I got it checked out by Toyota and they said there was a nail in my tire, but were able to patch it for free. I got my car serviced last week and lo and behold, my tire pressure light went on again. I made an appointment to get it checked out and of course, there’s a nail in my tire and this time it can’t be patched because it’s on the side. When I brought up this situation to Todd, he was cold and said I could pay the money or drive with a nail in my tire. No empathy or understanding whatsoever. These experiences have really changed my view of Toyota and no longer trust my 2021 car to get serviced here.
7/10/2023
James F. VERIFIED CUSTOMER
I was completely satisfied with Alex. The check in took longer than I expected since I had an appointment BUT I realized a couple of customers ahead of me plus a salesman caused the delay. After all that my car was ready sooner than expected. Thank you all.
7/9/2023
Shirley M. VERIFIED CUSTOMER
Good customer service!
7/9/2023
Marina T. VERIFIED CUSTOMER
Rob was very clear, helpful, and informative. He should get a raise!!
7/8/2023
Penelope T. VERIFIED CUSTOMER
He was informative regarding procedure and totally instructive regarding my subsequent options. Very nice person!
7/8/2023
Cristina M. VERIFIED CUSTOMER
Thank you
7/8/2023
Victoria H. VERIFIED CUSTOMER
Todd was very nice. He remembered I told him my mom was having surgery when I dropped off my car. He asked how she was doing when I picked up my car. He made suggestions about car care in a nice way and was not pushing me to get a new car and also said he would help me change my dad's car into my service name. I bought my dad's car from him
7/8/2023
Anthony Abi. VERIFIED CUSTOMER
great service and communication from pablo, will be back to toyota for any servicing on my car. thanks
7/8/2023
Howard C. VERIFIED CUSTOMER
Rachel was very caring and supportive of the problem I had woth my car. She was excellent! Thank you, Rachel.
7/8/2023
Jennifer L. VERIFIED CUSTOMER
Thank you to Andrea for the great service!
7/7/2023
Marjorie N. VERIFIED CUSTOMER
Thank you for fitting me in right away!
7/7/2023
Chad K. VERIFIED CUSTOMER
If I schedule my first 6 month oil change, and your policy is to NOT complete an oil change til 10k miles (per Robert today, that is the polixy), you should convey that on the phone to me when I call to make an appointment for an oil change.
You need to be forthcomjng with this informatuon--DO NOT waste ny time in the future.
C. KELLY
7/7/2023
Patrick F. VERIFIED CUSTOMER
I was presented with all the details needed to make an informed decision on the choice of services ordered.
7/7/2023
Mary B. VERIFIED CUSTOMER
On time
7/7/2023
Ming L. VERIFIED CUSTOMER
Great service. Fast and no delays for the service. Very courteous in all manner