Your call center is the worst. I set up two separate appointments that were confirmed by call from the center and the second one from only to arrive and have no appointment. It's ridiculous for myself and your service department. Fortunately they fit me in and resolved the issue. You need to get your act together on your communication between the call center and Toyota/Golita. If there had been another dealer nearby they would have had my business.
7/4/2023
Max S. VERIFIED CUSTOMER
Andrea Lindberg has excellent my expectations. She is pleasant to talk to and crunches paper quick and sufficient. I hope I have Andrea doing my Toyota care paperwork next time! Thank you for hiring her! It’s hard to find good workers.
7/3/2023
Joanne G. VERIFIED CUSTOMER
I had an appointment at 8 am. Pablo asked what time I needed my car to be done. I told him no later than 10 am. I didn’t drive out of the dealership until 10:40 am. He never apologized but instead made excuses that they are not staffed as much on Saturdays. If you aren’t fully staffed on Saturdays, there shouldn’t be so many appointments available. When I arrived at 8 am, I was the 3rd car in line of possibly 10 more cars behind me. I am extremely dissatisfied with my service today. I was very clear that I needed my car by 10 am.
7/2/2023
Ben C. VERIFIED CUSTOMER
Best service in town and by Tod
7/1/2023
Arica L. VERIFIED CUSTOMER
Very good
7/1/2023
Tom Mathews. VERIFIED CUSTOMER
Thank you for taking care of my truck. Drooped it off in the AM and it was ready in a few hours.
7/1/2023
Robert L. VERIFIED CUSTOMER
Also thanks to Tom Zimmerman.
6/30/2023
Josephine S. VERIFIED CUSTOMER
Mr Chen was wonderful, however, my urgent phone requests to https://www.google.com/search?q=cox+santa+barbara&client=safari&channel=iphone_bm&source=hp&ei=6OecZO61NvyckPIPsbK24A8&gs_ssp=eJzj4tFP1zc0MjOqyCsvzjJgtFIxqLAwSLU0NElJNkkxTjE2NDe1MqgwM05LMkszTrE0sDQ2NE71EkzOr1AoTswrSVRISiwCokQAyw0U9A&oq=cox&gs_lcp=ChFtb2JpbGUtZ3dzLXdpei1ocBABGAEyEQguEIMBEMcBELEDENEDEIAEMgsILhCABBDHARCvATILCAAQgAQQsQMQgwEyCwgAEIAEELEDEIMBMgsIABCABBCxAxCDATIOCAAQgAQQsQMQgwEQyQMyCAgAEIoFEJIDMggIABCKBRCSAzoQCAAQAxCPARDqAhCMAxDlAjoQCC4QAxCPARDqAhCMAxDlAjoRCC4QgAQQsQMQgwEQxwEQ0QM6CwgAEIoFELEDEIMBOggIABCABBCxAzoLCC4QigUQsQMQgwE6CwguEIMBELEDEIoFOgUIABCABFCHEFizJmD_S2gBcAB4AIABX4gB8QGSAQEzmAEAoAEBsAEP&sclient=mobile-gws-wiz-hpchange my Friday appointment because my car was not working properly and it frequently wouldn’t start. As I cannot walk long distances I was afraid to go out alone. I was told that there were openings until Friday but when I finally had it towed to your service department I was reassured that Thursday was a “light “ day and it would be done either Wednesday evening or Thursday morning. When we were actually there Alex was very helpful. Josie Sutton
6/30/2023
Noboru M. VERIFIED CUSTOMER
Great communication and service. Helpful advice to help prevent rodent returns.
6/29/2023
Adam C. VERIFIED CUSTOMER
Friendly service! Keep it up!
6/29/2023
Patricia H. VERIFIED CUSTOMER
I like working with Tod and believe he is trustworthy and honest.
6/28/2023
Guy R. VERIFIED CUSTOMER
Very knowledgeable good energy
6/28/2023
Anne C. VERIFIED CUSTOMER
Thanks Tod and your team. I appreciate getting the service done quickly and I also thank you for clearing the debris around the filters.
6/28/2023
Lindsey K. VERIFIED CUSTOMER
Rachel is fantastic!!!
6/27/2023
Edward O. VERIFIED CUSTOMER
Me encanta buen servicio
6/27/2023
Carol B. VERIFIED CUSTOMER
I realize a tesla is not a toyota. However I had a flat tire and barely made it into the dealer. I was told as soon as he got my car up he would be able to tell me what caused the flat tire. Never heard back from him and suckered me into 2 tires without even telling me how it got flat. I proceeded to come in the next day he was not in. Called service manager 2 different days and he was not in either. I would never give this typical dealer move another cent if I had to. total rip off . You are the spiting of what gives any car dealer a bad name