Tod did a great job in explaining everything! Very polite and took the time in answering all my questions! Fred Williams
1/17/2025
Burt C. VERIFIED CUSTOMER
Excellent experience with Todd. From beginning to pick up. I was informed during the entire process.Very pleased. Todd's a definite asset to TOYOTA.
BURT
1/17/2025
Frank M. VERIFIED CUSTOMER
Rick was professional in every way during our multiple interactions.
The overall experience however left me feeling that your service staff is most likely incentivized on profit margins, not your service department getting the customer back on the road for the least cost.
The way you got me to my repair total of $1,300 for a misfire in one cylinder, should have cost $350 for a single new coil, had the mechanic and or their supervisor actually thought through what the car needed ,and not simply plug in corporate profit guidelines.
Further, when I asked Rick if they could repair another problem they had discovered for a more reasonable price than was quoted, it was a hard NO. The quote was $1,600.00 to replace a cracked valve cover, which had just been repaired lass than a week ago. There are more details that can be discussed if you wish to call me because I’d like an opportunity for you to make this right.
As it stands I don’t think there was a satisfactory outcome to my experience. And that doesn’t build good community relations.
Regards, Frank M
1/17/2025
Richard V. VERIFIED CUSTOMER
Car check in was slow and poorly run. I was second in line with an appointment and I was the fourth or fifth car processed.
1/17/2025
Samrawit T. VERIFIED CUSTOMER
Absolutely the best experience I’ve had at Toyota Goleta. You need to give that man a raise.
1/17/2025
Linda F. VERIFIED CUSTOMER
Great service team! Thank you for all you do!
We are very grateful.
1/17/2025
Conner K. VERIFIED CUSTOMER
Rick is great!
1/17/2025
Steven F. VERIFIED CUSTOMER
Very friendly and considerate service from Todd and the service guy.
1/17/2025
Patrice R. VERIFIED CUSTOMER
Smooth system and Tod was geeat
1/17/2025
Sandy G. VERIFIED CUSTOMER
Wonderful service. And not too long to wait.
1/17/2025
Ronald R. VERIFIED CUSTOMER
Gabe was very helpful and chehing in and out was easy. Thank you
1/17/2025
Ben C. VERIFIED CUSTOMER
Always great to work with Todd and Toyota
1/17/2025
Jennifer L. VERIFIED CUSTOMER
Great service, thank you!
1/16/2025
Mary S. VERIFIED CUSTOMER
Pablo goes over and above with customer service. I appreciate his help with my car maintenance needs.
1/16/2025
Attilia M. VERIFIED CUSTOMER
Thank you
1/16/2025
Jon K. VERIFIED CUSTOMER
very impressed with service and speed of repairs thank you very efficient and professional
1/16/2025
Sauro M. VERIFIED CUSTOMER
Thank you Rick! Very professional and quick service.
1/15/2025
Caleb W. VERIFIED CUSTOMER
Good, empathetic service. Thanks Rick and thank all of the guys servicing and thank Juan and Damon. A difficult day but necessary and you guy’s made it as easy as it can be. Thanks