Toyota of Santa Barbara Auto Repair Service

Pablo was very professional. He explained everything and answered all my questions. A great employee. Personality plus!

Pablo was extremely friendly and helpful. The maintenance team is a very well oiled machine. I appreciate the great service!

Fue un trabajo excelente ????

Good service.

I was initially surprised that Pablo said they were going to clean it up and then have me drive it 100 miles so the mechanics could see where the oil leak was coming from because a few days earlier I had specifically asked if they could discover and repair it on the same visit because I am leaving on a long drive trip in a few days. And do not have time for multiple visits before my trip. I asked twice to make sure that that was clear because I have a full schedule. Pablo confirmed that they would do that. And between Tod and Pablo they resolved the issue in about 60 seconds so I was on my way with my day intact. I am very satisfied in terms of their ability to immediately resolve what came up and to be able to have my day go as planned. They are both courteous and do a great job. And in the future if Pablo can either make a note to himself about what we talked about when we set up the appt a few days earlier or listen more carefully? In the moment. I am not sure what was happening for him in that moment. Slowing down his speech a little would help too- I did have to ask him to repeat several things to understand him. I know its because he is very busy and is working to help all his customers but it probably takes the same amount of time to say things more slowly and clearly as to have to repeat them. And just to add every single service person I have interacted with at SB Toyota has been great and does their job well. Thank you for space to communicate

Friendly, efficient, thanks!

Tod was incredibly helpful. I had a problem that needed addressing quickly and he made it happen quickly and efficiently. Top marks.

Pablo was very nice and informative . Work was completed on time. Thank you.

Pablo is an excellent addition to the team. His positive and engaging presence makes even an oil change a great day. Honestly I’m blown away by his outlook and interest in life. 10/10 Pablo.

Tod was very kind and helpful. I appreciated his service very much.

Pablo did great job!

Andrea was super helpful, thanks again!

Rachel has always been efficient, helpful and very professional with the maintence / upkeep of our 2003 Tacoma.

Rachael was amazing. Friendly courteous and knowledgeable, Toyota is lucky to have a representative like her!

However, because Pablo was extremely busy, Robert in service took care of me. He was extremely competent and helpful. He even helped me replace records of sn expired debit card with a valid one.

3rd party companies, though representing the business being surveyed, should be paying the customer/consumer to take time out of their day to evaluate the business employee’s performance. It would be of more value to have peer-to-peer reviews and if a customer pays and says nothing, it should mean customer was satisfied, if costumer complains, it’s addressed, and if customer compliments and praises service, then employee knows they’ve done a good job. Simple, direct, relevant. The service manager for my car repair was fine. Recommendation: stop paying 3rd parties for surveys and lower your prices with the savings. You’ll have many more happier customers and perhaps less stressed employees who may be worried about customer reviews. Make it real.

N/A

Good communicator, efficient, thorough, pleasant & friendly

Also, to be clear, the young man at the service desk outside the dealership, that processed me in and out for service was very friendly and and kind. But what happened inside the dealership was unbelievable

Rachel was great, and I will be back for future services!