I would appreciate a call ****-****-xxxx thank you
5/12/2023
Chuck B. VERIFIED CUSTOMER
Normally work with Tod who always makes me feel comfortable with his updates and confidence. Tod was out and Rachel very quickly made me at ease that she would manage my situation. Unfortunately totally different with the "greeting" attendant who was very "matter of fact"...no real eye contact and went about his check in process. Rachel as Tod are worth the expense.
5/12/2023
Cara E. VERIFIED CUSTOMER
Appreciate the prompt and friendly service. However, they did not repair something I asked them to fix (interior trunk open latch)
5/12/2023
David P. VERIFIED CUSTOMER
Okay
5/12/2023
Aurora D. VERIFIED CUSTOMER
The gentleman at the service dept all 3 that helped me were great fast and efficient will definitely go for my services to you guys from now on
5/11/2023
Christina R. VERIFIED CUSTOMER
Alex was great!
5/11/2023
Marianne G. VERIFIED CUSTOMER
Tod was very good at communicating when our car was ready to pickup. We appreciated him texting and calling us with updates.
5/11/2023
Alicia C. VERIFIED CUSTOMER
I was a little irritated because I had made a waiting spot and in the past that always meant 1-1.5 hours for regular service. Today when I showed up I was told it would be at least four hours. If I had known I would have scheduled it another day. So, I asked the tech, Tod about it, trying to understand (and I don’t think I was rude), and how I might plan better in the future and I felt very dismissed. I went to service manager who very patiently explained the situation and how to avoid this in the future which is all I wanted, just some help understanding how to avoid in the future. I will make a point of asking to not be assigned to Tod in the future. I feel I was treated like a non-person. Other techs, like Rachel, have been wonderful. He was a jerk.
5/10/2023
Kathy B. VERIFIED CUSTOMER
Rachel went out of her way to be professional and make sure I was satisfied with the service on my car. Thank you.
5/10/2023
Guy D. VERIFIED CUSTOMER
Good job
5/10/2023
Virginia C. VERIFIED CUSTOMER
All service was done well!
5/10/2023
Michael D. VERIFIED CUSTOMER
A big part of my loyalty to your dealership is because of Rachel. she is so knowledgeable, incredibly kind and professional, and patient. In fact, today I witnessed her, helping an older, Hispanic woman, with the aid of a younger employee of yours, as an interpreter, going through, and explaining all of the repairs and costs, etc. or treating this woman with the utmost patience and dignity. I was really impressed.
You are very fortunate to have such a loyal representative of your service department as Rachel Mesada.
Further, because I stayed on premises and did some paperwork, I was able to. Watch the interactions of several of your employees who showed a kindness, sense of humor, and respect to each other. You have the secret sauce working for you and your organization, and it really comes down to your employees who I think are fabulous. It is actually closer for me to go to the Toyota dealership in Santa Maria from where I live in Los Olivos, but because of what I’ve just written above, I wouldn’t think of it.
Michael D
5/9/2023
Sarah Y. VERIFIED CUSTOMER
Thank you.
5/7/2023
Debra T. VERIFIED CUSTOMER
Alex is so so helpful in explaining my car needs. He is a great rep for Toyota service department.
5/7/2023
Nancye A. VERIFIED CUSTOMER
To Robert was a great advisor. Super nice and understanding
5/6/2023
Andres A. VERIFIED CUSTOMER
Thank uou
5/6/2023
Stephen D. VERIFIED CUSTOMER
Andrea was great!
5/6/2023
Byron M. VERIFIED CUSTOMER
Great job by service representative
5/6/2023
Karthik S. VERIFIED CUSTOMER
Friendly, knowledgeable, helpful, efficient - would return again for service