Excellent service and friendliness. They are also thorough in asking about the car and are good listeners
4/1/2023
Celeste F. VERIFIED CUSTOMER
I think Alex has been the best rep I have had in my near 5 years of going to the Santa Bárbara location! Alex’s attitude was so wonderful! I would recommend more people over to Alex and I believe this employee deserves a shout out for the exceptional customer service!
4/1/2023
Howard S. VERIFIED CUSTOMER
On time & done well
3/31/2023
George M. VERIFIED CUSTOMER
Tod was very friendly and professional and got my vehicle back to me right on time.
3/31/2023
Jesus L. VERIFIED CUSTOMER
Robert A,it’s all ways on point with great honest customer service’s
3/31/2023
Gregory H. VERIFIED CUSTOMER
Very courteous and professional.
3/31/2023
Pamela C. VERIFIED CUSTOMER
Pablo and the other service employees were are very friendly and very helpful. It has always been a pleasure dealing with your office.
3/31/2023
Frank E. VERIFIED CUSTOMER
Not notified when vehicle done. Not notified of a nail in the tire. Refused to repair a repairable flat tire, instead prefered to up-sale me a new tire. No compensation or transportation offered.
3/31/2023
Yvette M. VERIFIED CUSTOMER
I left a good review on Google. Tod was more than exceptional with his customer support . He was very generous and I appreciate his good will. I have done business with Toyota in the Bay Area sinceramente 2006. Use Santa Barbara once about four years ago and was hesitate in using them again. Tod definitely gave me a new perspective. I now live in Santa Barbara. And look forward to bringing my Toyota’s back in the near feature.
3/31/2023
Bob Y. VERIFIED CUSTOMER
Great service
3/30/2023
Rosaleen L. VERIFIED CUSTOMER
She was kind and professional.
3/30/2023
Tod S. VERIFIED CUSTOMER
Great service
3/30/2023
James B. VERIFIED CUSTOMER
Andrea went out of her way to get me some information about a warning light I had seen on my dashboard. To pursue the diagnosis further will require an additional service appointment, but the information she found regarding the “slip indicator “ warning helped me decide about scheduling another service appointment.
3/30/2023
Robert W. VERIFIED CUSTOMER
Promised at 11, not ready until 12.
3/30/2023
Les B. VERIFIED CUSTOMER
Our overall experience with the Toyota Service Department in the repair of our vehicle regarding water leakage from the rain leaking in from the sun roof and roof rails was extremely positive. Alex Cen and team were extremely professional and very thorough and kept us informed on the status of the repair.
3/30/2023
Lorene Hayward. VERIFIED CUSTOMER
I have never been phoned when my car work was finished, even though I was waiting on site. I was not used to seeing so much of the service was done in a mostly outdoor setting. Since I am new to California I appreciated having everything explained. Thanks.
3/29/2023
Priscilla M. VERIFIED CUSTOMER
The team leader was very pleasant and knew what he was doing. My car runs very smoothly.
3/29/2023
Emily L. VERIFIED CUSTOMER
Very pleasant, helpful and understanding
3/29/2023
Ella G. VERIFIED CUSTOMER
They lost my hub cap and didn’t say anything. Happy to replace it . But thumbs down