I made an service appointment on my day off because my AC was blowing warm air, the issue was resolved. I was not satisfied with the time it took for my car to be returned back to me. I made an appointment at 7am so I could get my car sooner then later. By the time I picked my car it was almost 5pm. That is almost a 10 hour day. To be honest, I think my car was just sitting until the very end. I only say that because I doubt my car was getting service for 10 hours. That was frustrating. There could of also been better communication on updating me when a time frame. I had to call to get an update.
10/10/2022
Donald C. VERIFIED CUSTOMER
Rachel was very responsive
10/9/2022
Robert J. VERIFIED CUSTOMER
Rachel was a superior service advisor and got me in and out of the dealership much more quickly than I expected
10/9/2022
Anna R. VERIFIED CUSTOMER
Rachel was excellent… very knowledgeable, gave an accurate estimate and explained what was to be done.
10/9/2022
Niccolo L. VERIFIED CUSTOMER
Rachel Maseda is extremely helpful. She keeps you updated on the status of the service on the vehicle.
10/9/2022
James P. VERIFIED CUSTOMER
You should give Forest a big raise. Employees with his knowledge, great customer service and honesty is a rare thing these days. His friendly attitude made my first time experience with your repairs shop an enjoyable one. Made me won’t to buy a car from Toyota or Santa Barbara just so I can enjoy the repair shops great customer service. I also had a great experience with the two employees who finalized my bill and brought my vehicle out from the back. Job well done!
Thanks, Jim Petanovich.
10/9/2022
Heather A. VERIFIED CUSTOMER
Pablo was great, friendly and knowledgeable.
10/9/2022
Kay Ann. VERIFIED CUSTOMER
Thanks for the service. Are there extended warranties available?
10/8/2022
Patricia J. VERIFIED CUSTOMER
Tod was great. I’m not from the area but my Prius broke down on the 101, and Tod was so helpful in getting the problem thoroughly diagnosed and repaired —while keeping me updated on timing since I live 2 hours away, explaining everything clearly, and keeping costs down as much as possible. Couldn’t be happier.
10/8/2022
Courtney A. VERIFIED CUSTOMER
Forest is the best!!!
10/8/2022
Juan G. VERIFIED CUSTOMER
That’s good service
10/7/2022
Lily F. VERIFIED CUSTOMER
Rachel, once again, goes above and beyond to ensure a positive experience. She always keeps me in the loop with what’s going on with my vehicle and that peace of mind is priceless. She is the best!
10/7/2022
Lina S. VERIFIED CUSTOMER
Pablo did a great job explaining everything I needed to know and getting me in and out quickly. He was also friendly and professional. A+!
10/7/2022
Joe O. VERIFIED CUSTOMER
Thank you Alex
10/7/2022
Spencer L. VERIFIED CUSTOMER
Rachel is great! Very helpful and personable!
10/7/2022
Laurie B. VERIFIED CUSTOMER
I scheduled an appt for for routine service at 1:30 and was told over the phone it would be 45 minutes for the service to be completed. I arrived early for my appt. I had a meeting at 4:00 nearby and figured that left plenty of time. I mentioned this when I checked in (it was not Forest who checked me in), after the associate told me it would be 2 hours, and he said he would do what he could to get it done as quickly as possible. I waited at the dealership for my car. At 3:00, I checked on the status after I didn’t see it on the rack. I was told that they hadn’t gotten to it yet. I had to leave without the service being done.
Maybe when running behind, an associate could send a text to let the customer know so they can reschedule before making the trip and waiting around.
10/7/2022
Joe S. VERIFIED CUSTOMER
Alex was great from first contact until I picked up my car.
10/7/2022
Alex W. VERIFIED CUSTOMER
The people were friendly and accommodating, but the cost to get my truck serviced plus the cost for getting my transmission fluid changed was so expensive I couldn’t believe it. The average cost at other places is $80-$250 and you guys charged $500 for new transmission fluid. Furthermore, your team used to rinse off cars after they’ve been serviced and you no longer do that. The high cost for service and not doing a little something extra like rinsing off the car will lead me to taking my business elsewhere in the future.
10/7/2022
Johnny N. VERIFIED CUSTOMER
Certified Toyota mechanic did incorrect installation of water hose. Had to come back another day to have it done correctly. Rubbing against belt pulley which cut hose. No apologies, wasted time, missed work.... very very disappointing