Pablo gets an A+ in customer service. He conducted himself in an outstandingly professional manner- he was just the right amount of attentive, helpful & friendly without being the least bit overbearing. He was informative- delivered good, concise information about services but not pushy- and made me feel that he understood that my best interests were the focus. I feel he did an outstanding job.
9/18/2022
Patty K. VERIFIED CUSTOMER
Alex was super friendly and helpful :)
9/18/2022
William F. VERIFIED CUSTOMER
All was faxed to my satisfaction. Thank you.
9/17/2022
James S. VERIFIED CUSTOMER
Pablo was a pleasure to work with and the wi-if was good
9/17/2022
Kimba M. VERIFIED CUSTOMER
She was awesome! Professional, efficient and kind. Two thumbs up!
9/17/2022
Francis L. VERIFIED CUSTOMER
Rachel is always nice to work with, she’s upbeat, kind, and efficient. Give her a promotion.
9/17/2022
Eric R. VERIFIED CUSTOMER
Very frustrating outcome.
9/17/2022
Michael M. VERIFIED CUSTOMER
No comment
9/16/2022
Robyn A. VERIFIED CUSTOMER
Very friendly, cheery, helpful
9/16/2022
Raymond M. VERIFIED CUSTOMER
I was told it would be done at noon at the latest, but was not done till around 4pm. And once I went back to my truck all the stuff in the back seat some clothes, not much was on the floor of the front seat. Very disappointed as last ownership took care of issues like this. Simple oil change after buying a brand new truck was taken care quickly and even when I paid for it was out of there in a timely manner not 6-7 hrs later.
9/16/2022
Richard A. VERIFIED CUSTOMER
All of the staff were very helpful
9/15/2022
Vicky S. VERIFIED CUSTOMER
Tod was friendly and knowledgeable. He answered my questions and my car service was complete when he said it would be. Very easy to work with and reassuring!
9/15/2022
Stephanie P. VERIFIED CUSTOMER
Alex was great and super friendly
9/15/2022
Nancy G. VERIFIED CUSTOMER
The car was serviced perfectly, ran like new.
9/15/2022
Chiu Y. VERIFIED CUSTOMER
Rachel was outstanding in all aspect.
9/15/2022
William M. VERIFIED CUSTOMER
Thanks Alex for taking care of my problem right away.
9/15/2022
Lesley S. VERIFIED CUSTOMER
Pablo was attentive and updated me on the progress of my service
9/15/2022
Vera O. VERIFIED CUSTOMER
Rachel is the best. I trust her. Toyota is lucky to have her and all the mechanics
9/15/2022
Dan C. VERIFIED CUSTOMER
For the most part I was satisfied with the service I received during my appt and my service advisor was very professional and knowledgeable. Here are the comments I have for your team:
1) General Srvc pricing (oil change, fluid chk, rotation, etc.) seemed a little higher than I’d been used to, but could be a difference between Portland, OR and SB markets.
2) The pricing to replace the cabin filter seemed a bit high—I think it was quoted at $65, but those filters are not that expensive and labor wise takes about 5-10 mins.—I know since I did it myself after the visit.
3) Appreciate the srvc team replacing my wipers—bought them previously from your parts depts. amd know this isn’t a typical item on the General Srvc bundle.
4) Still questioning why there was more brake dust on my front wheels vs. the rear after a tire rotation, but Alex seemed confident that the wheels had been moved.
5) Parts Dept was really courteous, prompt, and knowledgeable when I asked about parts to add in a rear view camera system to our 2008 Sequoia.