Identified to he problem. Fixed it. Kept me informed. Got the Highlander back the next day. That's about as good as it gets! Thank you, Rachel!
8/18/2022
TJ K. VERIFIED CUSTOMER
Tod was awesome. Proactive and focused on providing options and solutions.
8/17/2022
Rosi A. VERIFIED CUSTOMER
Good work …..R..M.
8/17/2022
Norma B. VERIFIED CUSTOMER
The lack of adequate hand rails at the facility makes it very difficult for handicap people to get around. Also no shuttle service and no place to sit and wait for Uber or Lyft makes the visit extremely unpleasant. It must be dreadful for the service managers to work in that dreadful outdoor shack in bad weather.
8/16/2022
Lily F. VERIFIED CUSTOMER
Rachael was awesome and super helpful. But the cost of what we had done was insane. Parts were $1.64 labor was $675. I am not a rich person and I work really hard that stuff that I have so this is kind of a blow to me
8/16/2022
Suzanne P. VERIFIED CUSTOMER
Always friendly and knowledgeable
8/15/2022
Hunter L. VERIFIED CUSTOMER
Tod provided exceptional service, walking me through the process step by step and keeping me updated whenever any news came along. Understood my situation and did his best to give me the best experience possible.
8/14/2022
Leslie B. VERIFIED CUSTOMER
I’m not keen on uoselling
8/13/2022
Marcia L. VERIFIED CUSTOMER
Have had my Toyota’s serviced for years at the dealership and am always satisfied.
8/13/2022
Lisa R. VERIFIED CUSTOMER
Forrest is a great people person. He is calm and a great communicator. An asset to your company
8/13/2022
Barbara V. VERIFIED CUSTOMER
When I got there, while I was waiting in my car, a gentleman walked up with an iPad and opened my car door. Got a mumbled greeting, not “May I open the door to get some vehicle information?” I had to confirm with him what I was there for as he didn’t ask. Then it was another wait for the service person, with whom again I also had to verify why I was there (10,000 mile service). I’d like to suggest the service folk provide a bit more communication and confirmation of the reason for the visit.
8/12/2022
Lajuan W. VERIFIED CUSTOMER
The person I worked with was very nice and professional. He provided dependable overall service.
8/12/2022
Dylan V. VERIFIED CUSTOMER
I was very happy to have Rachel help me out. She knew exactly what was wrong with my car and even helped me with picking up my car later then expected. Overall great experience!
8/12/2022
Walter W. VERIFIED CUSTOMER
Todd managed the 40,000 mi service expeditiously even though I was a walk-in.
8/12/2022
Jorge D. VERIFIED CUSTOMER
Excelente service
8/12/2022
Jill B. VERIFIED CUSTOMER
I always find Rachel to be pleasant, efficient, and reliable.
8/12/2022
Carol A. VERIFIED CUSTOMER
Rachel is AMAZING!!!! I bring in my Prius for service because of Rachel!!! She is very professional, courteous, and explains everything. Rachel is a HUGE asset to the Toyota family. Rachel is the perfect example of what all employees should strive for. Thank you Rachel!!!!
8/11/2022
Bruce H. VERIFIED CUSTOMER
Great service!
8/11/2022
Mark E. VERIFIED CUSTOMER
Rachel’s your best service advisor, don’t mess it up.