When I called to make appointment the lady she asked me if I need a ride to take me home and I say yes when I get there at the service they say they don’t have any and also take too much time to change the oil
8/9/2022
Marjorie N. VERIFIED CUSTOMER
Rachel was rerrific
8/8/2022
Ellen G. VERIFIED CUSTOMER
Rachel was excellent, in all aspects of my 60,000 mile service
..getting the correct repair,. Keeping me informed, and showing care for the car ande too ! I trust her and congratulate Toyota on her employ .
8/7/2022
Tyler S. VERIFIED CUSTOMER
Rachel was great. A pleasure to do business with. Thanks.
8/7/2022
Filiberto R. VERIFIED CUSTOMER
Excellent
8/6/2022
Brian H. VERIFIED CUSTOMER
Acknowledged problem and undertook correcting the problem but no guarantee it was fixed. A wait and see. Service was great. My Tacoma is 9 years old. Guess problem was so unique I was the first to have it. Not really sure how that happens with so many Tacomas on the road made with the same SAIS for years 13-15? Maybe I should thank the state of California or specifically CARB for making Toyota strangle their engines? Hope this comment got a laugh.
8/6/2022
Ana U. VERIFIED CUSTOMER
Thank you so much Justin for making this whole situation easy on me I know when I spoke with you the first time I had a family emergency and you made me feel like there was nothing to worry about with my car and made everything as smooth as possible so thank you so much I highly appreciate it
8/6/2022
Danny M. VERIFIED CUSTOMER
I appreciate Justin. I’d like to work with him every time.
8/6/2022
Nina M. VERIFIED CUSTOMER
What's the purpose of making an appointment when it is going to take four hours for an oil change? I don't think I'll be coming back for my oil change because no one else in town would take that long.
8/5/2022
Nellie M. VERIFIED CUSTOMER
Very professional in all my dealings with the maintenance staff on my recent service
8/5/2022
Catherine P. VERIFIED CUSTOMER
Team was fast, efficient and friendly. I appreciate it!
8/5/2022
David C. VERIFIED CUSTOMER
Alex was the BEST in all departments!! Professionalism, personality and knowledge and appearance. I will always turn to him in the future. Great employee!!!
8/5/2022
Stephen K. VERIFIED CUSTOMER
All good.
8/4/2022
Dorinda C. VERIFIED CUSTOMER
As in my previous service experiences with Tod, he was professional, thorough, and personable. He gives well-considered guidance on caring and maintenance needs for my 6-7 year old, very low mileage Camry. His timing estimates are accurate, so I know my car will be ready as predicted. I’ve been a Toyota of SB service customer since about 1992 (through 1986, 1995, 2005, and now my 2015 Camries). Your entire service department has always provided excellent service. Tod is a fine example of the staff members who have assisted me throughout this enduring relationship.
8/4/2022
Leon S. VERIFIED CUSTOMER
Todd was amazing we live in San Diego and assisted in our vehicle being fixed that is in Santa Barbara. Thank you again Todd
8/4/2022
Lea K. VERIFIED CUSTOMER
Everything was easy and straightforward.
Thank you Rachel!
8/3/2022
Kendra S. VERIFIED CUSTOMER
Tod is always so friendly and knowledgeable!!
8/3/2022
MARILYN G. VERIFIED CUSTOMER
Too expensive. I am mostly pleased with Rachel’s work but I find Toyota’s service charge too high. Also while the final report indicates a should in time buy a new set of tires, that doesn’t give me enough information. I am taking a road trip to Utah in. Month. Do I have enough on the current tires to be safe? I have no idea.
8/2/2022
Rebecca S. VERIFIED CUSTOMER
Alex was very friendly, professional, and knowledgeable. He is an asset to the Toyota Service Department.