Justin is consistently superb. Whatever you were paying him, he deserves a raise. Keeping such well trained, customer focused, competent employees is what good businesses are built on. Thank you!
5/4/2022
James W. VERIFIED CUSTOMER
Great work! Thank you all for getting me out of a tight spot. I really appreciate your fast turn around time to get me back on the road after breaking down on the freeway at Fairview over the weekend. I will never sell my 2001 4Runner, but will give it to my son. I thank you for keeping it operational after 300,000 miles. When I am ready to buy a new one, I will go through you guys.
Thanks again,
James
5/3/2022
Dudley C. VERIFIED CUSTOMER
Justin is the best
5/3/2022
PRISCO P. VERIFIED CUSTOMER
You Lie straight up an outright lie. I replace those belts on my car myself two weeks ago and they told me they had cracks in the belts why??? The same thing happened the last time I was there but something else so this is the second time. Do you want to talk to me my number is ****-****-xxxx
5/3/2022
Peter G. VERIFIED CUSTOMER
Justin Shores is very helpful and answers all questions I needed to know. Thank you.
5/3/2022
Paula L. VERIFIED CUSTOMER
She was so professional in every moment and always smiling.
5/2/2022
Brian W. VERIFIED CUSTOMER
Forest Was awesome. Very efficient and great communication
5/1/2022
JUDY C. VERIFIED CUSTOMER
Rachel is great, however the tailgate problem is not resolved even though new parts were installed.
5/1/2022
David V. VERIFIED CUSTOMER
Rachel was amazing very responsive and informative. Matt the maintenance manager was very short and his emails were borderline unprofessional. We ended up coming to a resolution with our situation but uncertain if problem was fixed. There is still residual odor from the initial problem. I don’t think I’ll shop at Toyota of Santa Barbara again or Toyota. And if Matt is the one receiving this feedback we were very disappointed with your tone during the entire process to get this resolved. We had to involve Toyota corporate to get any movement. Best of luck and I will be sharing my experience when asked for recommendations.
4/30/2022
Tom K. VERIFIED CUSTOMER
Tod was a delight to deal with!
4/30/2022
Diane S. VERIFIED CUSTOMER
Spectacular Service????????????????????
4/30/2022
Angelica C. VERIFIED CUSTOMER
I wish they could find the problem and fix it. I wish I had an answer as to why the check engine came on, on our new car.
4/29/2022
Juan Z. VERIFIED CUSTOMER
Very helpful
4/29/2022
Robert C. VERIFIED CUSTOMER
Forest is one of the best service persons I've dealt with since originally coming there back in 2009. The highest of excellence in knowledge & attitude for the customer. The best!
4/29/2022
Jeff W. VERIFIED CUSTOMER
Justin is the best !! I trust him 200%. Our family has owned Toyotas since 1982 and we have loved each and every one of them. Toyota of Santa Barbara is a great dealership and Justin makes it even better. We hope the management there and the “Corporate” folks realize how good Justin is and treat him accordingly!! I owned my own business for nearly 40 years and I know first hand how important it is to have a guy like Justin on the team.!! Take good care of him ! Respectfully your Happy Customer, Jeff W
4/29/2022
Ramon L. VERIFIED CUSTOMER
He was very friendly and helpful
4/29/2022
Vito S. VERIFIED CUSTOMER
Alex and Pablo were awesome! Great service
4/29/2022
Shiva N. VERIFIED CUSTOMER
Rachel Maseda is a very nice person we had a very positive experience with her. She is very friendly and helpful.
4/28/2022
Jenifer S. VERIFIED CUSTOMER
Rachel helped me get a set of new tires on my car quickly after I had a flat tire a few days ago. It was as quick and painless as buying a new set of tires could be! I’m always impressed with the team at Toyota Santa Barbara.