Rachael is so great. I am so happy to qork with her
3/20/2022
Kana P. VERIFIED CUSTOMER
Excellent service
3/20/2022
John J. VERIFIED CUSTOMER
Always exceptional service! Thanks again to Tod for always being professional, friendly, knowledgeable and caring.
3/19/2022
NANCYE A. VERIFIED CUSTOMER
Forest made my car repair so easy to do and did it with niceness snd a smile. Thank you Nancye
3/19/2022
Kacie S. VERIFIED CUSTOMER
Tod is awesome, communicated well and provided great service.
3/19/2022
Dolphin Pools. VERIFIED CUSTOMER
Mr.Tod Severson was very helpful
3/19/2022
Mark H. VERIFIED CUSTOMER
She was great!
3/19/2022
Robert W. VERIFIED CUSTOMER
A very attentive service rep. She was excellent.
3/19/2022
ANTHONY W. VERIFIED CUSTOMER
I think words do not do Forest and the rest of the staff justice. I have taken all of my Toyota vehicles there for service. When I have been out of town I have had to visit other Toyota dealerships/ service centers. Toyota of Santa Barbara is by far my favorite. Forest is a super cool dude, he should be rewarded for his awesomeness.
3/19/2022
DINO D. VERIFIED CUSTOMER
Tod always takes care of my truck. Never miss a service with him. Very through and informative.
3/18/2022
Aira H. VERIFIED CUSTOMER
Pablo was very friendly and helpful.
3/18/2022
Dane A. VERIFIED CUSTOMER
Pablo worked hard and was very helpful!
3/18/2022
Heather B. VERIFIED CUSTOMER
They handled the issue well enough that made me okay in the end. I have to plan these things around my daughters lunch and nap time, so when I found out that no one has even started on my car after 2.5 hours I was reasonably upset. I got there at 9, checked back at 11:30, everyone was super helpful and handled the issue well. Two men went straight to work on my car, the manager spoke with me and gave me a discount, I needed a new fob key battery and they comped that as well. All in all it went from being a 1/5 stars to a 3.5/5 star experience. My daughter ended up napping only on part of the car ride that day, which messed up the rest of my schedule for the day, but I’m grateful to have gotten my brake pads replaced. I am a little worried to take my car and my husbands car there again though because it always takes longer than the estimated time.
3/18/2022
Cecile C. VERIFIED CUSTOMER
I love my Corolla!! It has been a great car! Just curious about trade in offer. Tod was very helpful, knowledgeable, friendly and a great employee. Very pleased with my service today.
3/18/2022
Kelly S. VERIFIED CUSTOMER
Tod always provides friendly, honest service and it’s always a pleasure having his help.
3/18/2022
Salvador S. VERIFIED CUSTOMER
Thanks Again
3/18/2022
Irma B. VERIFIED CUSTOMER
The service department at SB Toyota is the best.
3/18/2022
James S. VERIFIED CUSTOMER
Rachel wasted no time and was completely professional… but exhibited a fresh sense of humor. A quick wit.
3/18/2022
DONIA R. VERIFIED CUSTOMER
My service member “dropped the ball” and left me sitting for 2.5 hours. When I checked to see how progress was going he said ‘oh, you’re here? I’ll get it started”. I was forgotten since 9 am my appointment time and they just started after my waiting in front of them for 2.5 hours. Got an apology and that was it. When I complained the actual service time was 15 minutes. I had to have this recall done by a dealer for my dmv registration. Terrible service. Terrible excuse for lazy behavior. If I were a man would he have assumed I was ‘just going home’? Almost missed a $250 appointment that would have hurt my income for the day. Bad communication and assumptions. And nothing to make up for it.