Let me begin by saying I have been a loyal Toyota customer at this location for 30+ years.
Tod was pleasant to talk with, however, scheduling was a major issue.
He scheduled my appointment for 1 PM, knowing I planned to wait. My car sat untouched until 3PM. At 3PM I complained and five minutes later my car was moved and service started.
At 3:35 service was completed.
Tod said this delay was because five mechanics did not show up. Knowing this, I should have been called to re-schedule or at least let me know of the delay. Such a notification should be part of Toyota’s procedures.
12/2/2024
Nancybell C. VERIFIED CUSTOMER
Gabe is terrific.
12/1/2024
Lidiana S. VERIFIED CUSTOMER
It’s always a pleasure working with Todd. He’s been my advisor for the last few years. He listens to my concerns and ensures they’re addressed. I know I can trust him for a honest service advice, he’s very knowledgeable and understanding.
12/1/2024
Traci H. VERIFIED CUSTOMER
Great service
11/30/2024
Dyrian B. VERIFIED CUSTOMER
With a 8:45 appointment for a simple oil change. It was done by 10:45. 2 hours wait with an appointment. Are explanations enough, or could there be some remedy?
11/30/2024
Nancy H. VERIFIED CUSTOMER
excellent service
11/30/2024
Teresa P. VERIFIED CUSTOMER
Great customer service, five stars service
11/30/2024
Tod S. VERIFIED CUSTOMER
Excellent service
11/30/2024
Carrie F. VERIFIED CUSTOMER
Very helpful
11/30/2024
Emi S. VERIFIED CUSTOMER
Explained work done on car understandably.
11/30/2024
Teri M. VERIFIED CUSTOMER
Gabe was great! Professional
, courteous and helpful! Thank you for another good experience at Toyota Service!
11/29/2024
Tim B. VERIFIED CUSTOMER
You guys are great. Thanks for quick and awesome service.