Robert is very knowledgeable and forthright about my car’s condition. It was a pleasure to meet him and have him as my Service Mansger.
10/15/2024
Greg P. VERIFIED CUSTOMER
Rick is an asset… if I had another dealership I would steal him away.
10/14/2024
Robert L. VERIFIED CUSTOMER
Bob is a Great service rep
10/14/2024
Manas A. VERIFIED CUSTOMER
Alex is the best!
10/14/2024
Allan N. VERIFIED CUSTOMER
It would be much better if a much clearer list of what was done to the car were given to the owner. For example, were the tires rotated? Was there an oil change? Were fluid levels checked? From what was given to me, I could only tell that the mats were checked.
10/13/2024
Alfonso C. VERIFIED CUSTOMER
The service was second to none! Very efficient and professional!
10/13/2024
Michael W. VERIFIED CUSTOMER
Pablo is the best !!!!
10/13/2024
Patrick A. VERIFIED CUSTOMER
Robert and the entire service team are fantastic… I wouldn’t dream of going anywhere else. You need to promote him to a leadership position. He is an amazing brand ambassador for Toyota.
10/12/2024
Rachel S. VERIFIED CUSTOMER
Many thanks for all your help Rick
10/12/2024
Leann S. VERIFIED CUSTOMER
Appreciated the service which I received from Rick and the service representative who checked me in while Rick was at lunch. He answered my questions regarding the cost for extending my service contract. Will do this when my last service is done.
10/12/2024
Blake L. VERIFIED CUSTOMER
Everyone was friendly and doing the best they could today. I dropped my truck off early for my 10:15 appointment and was told it would be ready by 12. At 1:13 I was told, “The shop is a little backed up and everything seems to be running an hour or so behind. I apologize for any inconvenience this may have caused. I will be contacting you as soon as it’s done.” At 2:09 I was told it would be best if I leave my truck overnight. I get it - you were slammed and everyone was doing their best, but I took a day off work, wasted the gas on a 60 mile round trip, got absolutely nothing done and I missed a 3 PM meeting back in Santa Ynez. I have a work road trip to Tahoe and back next week and today was my only day to get the work done. It’s a bummer but I understand **** happens. I’ll be back to get the work done in a week or two.
10/12/2024
Debra B. VERIFIED CUSTOMER
He’s very friendly and a great worker.
10/12/2024
Dianne P. VERIFIED CUSTOMER
It was a pleasure to work with Alex. He kept me up-to-date on the status of my car and tried to get me in and out as quick as possible.
10/12/2024
Paul S. VERIFIED CUSTOMER
Rick provides absolutely fantastic customer service. He makes me feel valued, and is willing to work with me on scheduling conflicts and is over all a very friendly person.
10/12/2024
Alexander B. VERIFIED CUSTOMER
Thank you
10/12/2024
Ronald B. VERIFIED CUSTOMER
I had left my wallet at home without knowing it. My ride dropped me off and left. The service representative gave me my keys and told I could drive and get my wallet, and pay later. Trust is what is important.
10/12/2024
Sabrina D. VERIFIED CUSTOMER
Pablo was great to work with! He has a positive attitude and communicated clearly about the process, price and updates.