All went well and Robert answered all my questions. The only difficult was all the traffic backup on Holister.
10/11/2024
Sandra M. VERIFIED CUSTOMER
Your staff is polite and punctual.
10/11/2024
Dylan J. VERIFIED CUSTOMER
He is awesome to work with and someone my wife and I have been going to for years
10/11/2024
Andrew S. VERIFIED CUSTOMER
We made a reservation and the car was not tended to until the end of the day. Staff was nice but receiving calls that the job was not done promptly is disappointing. Why have a reservation system and over book?
10/11/2024
Karen S. VERIFIED CUSTOMER
Rachel did keep me informed because she knew I was in the waiting room, which I appreciated.
10/11/2024
Ericka B. VERIFIED CUSTOMER
Was told “it’ll be a few hours”. After 2.5 hours of waiting, and seeing my truck in the same parking space as when it was checked in, I went to the service staff to inquire. The two men knew I was standing there and said nothing. I said hello and they did not respond. I said I had a question, that I was wondering how much longer it would be. The older man with the Ray Bans said rudely “I don’t even know how to check”, acting as if my question was a complete bother and walked away. The other guy told me that “10:00 appointments don’t get touched until after lunch”. While I was waiting I saw service staff talking, eating cupcakes, goofing off and horsing around. I heard one particular sales staff complaining about someone and loudly using profanity. I have been buying and servicing my vehicles here for 16 years and have never seen or experienced such a lack of professionalism. The only person that was reasonable or respectful was the gentleman that checked me in/out.
10/11/2024
Kevin F. VERIFIED CUSTOMER
I dropped of my Tacoma at 10 am. I was informed it would take approximately 2 hours, I scheduled this on my only day off and didn’t pick up my vehicle until 5:35 pm! Not only did I not get to do my day off errands, but had to cancel dinner reservations with my girlfriend and her parents. I’ve bought 3 vehicles from Toyota of SB. Never again, please remove me from your client list. From now on I’ll gladly drive 20 minutes to Ventura Toyota to maintain and purchase the next vehicle I purchase.
10/11/2024
Manuel R. VERIFIED CUSTOMER
I was told the filters were going to be replaced, i took a look at the cabin battery filter and they were not replaced,and looks like they weren't even taken out of the place to turly inspect.please have your manager call me ****-****-xxxx manny
10/10/2024
Julianna A. VERIFIED CUSTOMER
Alex was great with answering all of my questions and helping me decide what needs to be done for my car.
10/10/2024
David B. VERIFIED CUSTOMER
My tire pressure as stated on the invoice was not checked or adjusted properly. I had an issue when I recently put air in my tires and over inflated them by mistake & was hopeful that they would be adjusted during this service. This makes me think what other service details also might not have been done! When I bring my car for servicing at a dealership I understand I’m probably paying a little more but hoping it will be at the most professional level which it seems like it wasn’t the case!
10/10/2024
Vickie L. VERIFIED CUSTOMER
Alex needs his name on the sign above his “office”!!
10/10/2024
Arlin V. VERIFIED CUSTOMER
Bad experience with Employees there.
10/10/2024
Jonthan N. VERIFIED CUSTOMER
- I was misgendered by employees.
- Requested services were not completed and were instead deleted.
- Information about what occurred was not explained and I do not have confidence that the service was actually completed
10/9/2024
James G. VERIFIED CUSTOMER
Gabe was great. He got the car in and when it was finished took care of the paperwork.
10/9/2024
Rick M. VERIFIED CUSTOMER
Rache was great very professional, also the service department also did a great job. Thank you
R Morinini
10/9/2024
John G. VERIFIED CUSTOMER
After my service I drove home and slid under my vehicle to check work and found my rear skid plate rattling and loose. Bolts were just barely threaded. I tightened them myself and spoke with Rick regarding what I found.
10/9/2024
Jesse C. VERIFIED CUSTOMER
As always, great service and very pleased with Pablo. That’s why we always request him. Thanks Pablo
10/9/2024
Matthew M. VERIFIED CUSTOMER
Kept me updated throughout the entire service process.
10/9/2024
Armando R. VERIFIED CUSTOMER
As usual, Rachel provided top professional service, correspondence and exact time completion!
10/9/2024
Robert W. VERIFIED CUSTOMER
Change balance due on recent email....
Call for clarification: ****-****-xxxx