Toyota of Santa Barbara Auto Repair Service

I dropped my truck off at 10am. Around 2 o’clock I got a text saying they were behind schedule and that my truck would be ready by 4:30 at the latest. I got dropped off at 4:30 and when I checked in with them they hadn’t even looked at my vehicle yet, it was still sitting in the same place it was parked 6.5 hours prior. When they finally finished the oil change, which took all of 20 minuets, they handed me an invoice with a list of things that needed to be fixed totaling about $1000. I bought the vehicle certified pre owned 8 months ago, and it was supposed to be under warranty. Nothing they tried to charge me for was covered. One of the things that needed to be done was the alignment, which was an issue when I test drove the truck. They were supposed to take care of it the day I test drove it but by the time I signed they had apparently forgotten about it, how convenient. From day 1 my experience here has been horrible. I had a sign and buy deal and they snuck on an extra 10,000 for coverage and paint protection when I went to officially sign the deal on the iPad. I thought you guys would be honest and trustworthy but I definitely learned my lesson. I also didn’t notice the truck didn’t have floor mats until the next day and when I asked about it they said “it didn’t come with any”. Insane! To top it off, the kid I was dealing with was rude and had horrible customer service. I would love to speak with a manager. Please contact me at ****-****-xxxx. Looking forward to speaking with someone.

Juan was wonderful. Very friendly and answered all my questions. I appreciated his level of professionalism, his easy manner. And kindness.

I went in for a routine oil change and check up, and the car was returned in an incomplete condition. The paper floor mat was left in the car. The passenger seat was fully reclined, and the tire pressure warning light was flashing. I asked about the tire pressure light and was told that we needed to replace all the tire pressure sensors and suggested I make a new appointment In addition, the Service was delayed by several hours. This is not the kind of service I was expecting from from Toyota

Awesome nice

Call center scheduling is a disaster

I wanted to said that the service got way much better than a few years back thank you.

All good

Excellent customer service

I had asked for my windshield wiper emitter to be fixed, was charged $20, and it has the same issue as when I came in. My vehicle was not completed within the time frame I was promised, and I could not get ahold of the technicians upon multiple calls to determine when the work would be completed, which caused me to waste hours of my day, without knowing when my vehicle would be ready.

Robert was so helpful and efficient. Will definitely come back.

My complete experience with Toyota of Santa Barbara was great. Robert Anderson was very helpful and pleasant to work with. I left with my vehicle satisfied and valued and I very much appreciate the help I received. Thanks again!

All ready submitted. Comments were “fantastic service from start to finish. Rachel Maseda was superb in every respect. She sure knows the Toyota product line cold. It is the good fortune of Santa Barbara Toyota and the customer that Rachel is ‘on the team’. “ Please tell her thanks from us!

Thank you Tod!

The service was great including repairing the safety bag on the passenger side. I just got this car one year ago so please don’t ask me to buy a new car. Fred Williams

Rick was terrific.

Alex is always fantastic!

Tod Severson has aAAA rating in my book. Very helpful and most kind

I drive from Ventura just to get my vehicle serviced here. I always get treated with a smile and honesty. Robert is very professional and loved that he told me what to expect next time I come in. Thanks!!!

Thank you

Thank You for the great service ????