Rachel was so helpful and my car was in and out in no time.
5/5/2024
Leah W. VERIFIED CUSTOMER
The Toyota email stated it was time for an oil change. So I called for an appointment and they said they would schedule me for an oil change and it would take about 2 hours. So, I carved that time out of my day and dropped off my car. They finished in45 minutes and checked the floor mats and checked basic things but no oil change. At this point in was told I don’t need an oil change until 10,000 miles. I only had 3,000 so it was basically just a waste of my time. In the future I will ignore your Toyota emails.
5/4/2024
Isabel F. VERIFIED CUSTOMER
Great customer service
5/4/2024
Arlene M. VERIFIED CUSTOMER
Rachel is awesome!!
Toyota of Santa Barbara is very good. Thanks for great service.
5/4/2024
David W. VERIFIED CUSTOMER
Service writer was short , ride, and had other things to do when i picked my truck up. Had a younger kid chec me in nice then this other gentleman who came told me what recall was about but then was rude
5/4/2024
Daniel E. VERIFIED CUSTOMER
Please do not contact me about purchasing or trading in any of our cars.
5/3/2024
Cheryl E. VERIFIED CUSTOMER
Alex is very knowledgeable, friendly, and helpful!
My husband and I appreciated the excellent customer service that he gave to us. We were amazed!!
5/3/2024
Judah M. VERIFIED CUSTOMER
Well if i had to sum it up. 11/10 thank you very much i think Toyota SB is awesome.
5/3/2024
Leslie S. VERIFIED CUSTOMER
My reservation was lost but eventually they took the car.
5/2/2024
Robert H. VERIFIED CUSTOMER
Thank you for accommodating my schedule today.
5/2/2024
Maryann L. VERIFIED CUSTOMER
Pablo is great and a pleasure to deal with .. professional all the way! Really do wish Toyota provided shuttle service.
5/2/2024
Candice B. VERIFIED CUSTOMER
I had an appointment at 10am for oil change and brakes inspection, and my car wasn’t ready until 5pm what’s the point of making appointments then? Plus no one text me any updates during that time frame. I was told estimated time to complete my car would be around 2pm. In the end my breaks we’re fine but I just don’t see why they kept my car 7 hours to close out this assignment. Thank you for hearing my feedback. Have a good day!
5/2/2024
Lorraine D. VERIFIED CUSTOMER
Always satisfied with toyota's service!
5/2/2024
Ryan Z. VERIFIED CUSTOMER
All good. Thanks.
5/1/2024
Marion S. VERIFIED CUSTOMER
He was the very best—efficient cheerful and wonderful service—thank you to Pablo!
5/1/2024
Omer B. VERIFIED CUSTOMER
The service was good Todd explain everything
The charge for fixing the lite bulb was quoted so high
5/1/2024
Joseph B. VERIFIED CUSTOMER
Alex is the BEST!! He made it easy from A - Z. This was the second time I worked with Alex on the repair of my Toyota Tacoma and he provided perfect customer service. THANK YOU!!
5/1/2024
Douglas R. VERIFIED CUSTOMER
Tod is my go to advisor. He’s fair, he’s honest and takes good care of me and my cars. Thank you Tod
5/1/2024
Jordan P. VERIFIED CUSTOMER
I dislike overly optimistic time estimates due service and would rather know upfront how time something will really take based on the workflow and schedule and so forth. Rick laid it out for me and accurate. That allowed me to manage my afternoon and complete my own work. And I am grateful for that. On top of that, all of my interactions with Rick were straightforward, he answered my questions and guided me through the service. I left impressed with the service and I do not say that lightly.
5/1/2024
Kimberly L. VERIFIED CUSTOMER
I got a price for a keyless fob. $550.00. That is CRAZY expensive!