Everything was going great until sat in the lobby and could see the technician walk up and put my keys in the lockbox, signaling that my car was done, and then it took another 30 minutes approximately, give or take, before my vehicle was brought up. I almost went up when I saw the gentleman put my keys in the box but I had no way of really knowing that my car was done so I sat and waited, watching my car never move, and then finally having someone bring my car up. If it wasn’t for that it would have been an overall great experience.
4/5/2024
Peggy G. VERIFIED CUSTOMER
Pablo is very good and his follow up was excellent.
4/5/2024
Jessie M. VERIFIED CUSTOMER
No comments to add.
4/5/2024
Daniel W. VERIFIED CUSTOMER
Appreciate the professional service!
4/4/2024
Rj A. VERIFIED CUSTOMER
Pablo was great!
4/4/2024
Patricia C. VERIFIED CUSTOMER
I would like a more welcoming experience from the service person. I appreciate the help with my car.
4/4/2024
Julia O. VERIFIED CUSTOMER
Once I was greeted by Robby, it was a quick check in process. Especially since I had an appointment already. And then I was on my way back to work! And was able to come back before close to pick up my vehicle.
He was there to help me check out and finish the process. Look forward to coming back.
4/4/2024
Muhammed M. VERIFIED CUSTOMER
Ver nice customer service
4/4/2024
Kathleen P. VERIFIED CUSTOMER
Rachel was exceptionally responsive and helpful! She ensured that additional maintenance could happen at the already scheduled appointment.
4/4/2024
Sophia M. VERIFIED CUSTOMER
I was very comfortable meeting and getting questions answered by Tod, my new service advisor. I think he’s very knowledgeable and helped me with decisions to keep my trusty Toyota running smoothly.
4/3/2024
Manas A. VERIFIED CUSTOMER
Alex provides the best service I’ve even got from Toyota
4/3/2024
Kelly J. VERIFIED CUSTOMER
Tim was great and I’m so glad the car is fixed.
4/2/2024
Ei Breslar. VERIFIED CUSTOMER
My service, today, with Robert Anderson was excellent. However, I have found in the past that trying to get to a service advisor by phone is extremely difficult.
4/2/2024
Michelle M. VERIFIED CUSTOMER
Alex was so helpful and really went above and beyond . He kept me posted on the progress of my Trucks repair and also found me a ride home when my ride failed. I was so thankful for his kindness and he really cared about making sure everything was taken care of with the highest possible service I’ve ever received. He is 100% a 5 star employee and I will share my amazing exper With my friends. Toyota is truly the best on ALL levels of service and care.
4/1/2024
Oscar H. VERIFIED CUSTOMER
Best employee at Toyota
4/1/2024
Ronald B. VERIFIED CUSTOMER
Gabe does a great job and really cares about what’s best for me and my car!!!!
4/1/2024
Linda M. VERIFIED CUSTOMER
Todd provides complete information of what my Sienna needs & why, an estimate of when it will be ready and he calls me if something needs to be done more is needed that was found after I left while at home. Todd has strong communication skills and a dedicated work ethic. In addition he carefully listens to the concerns of his guests and creates a feeling of confidence & trust for those he serves
3/31/2024
Carol B. VERIFIED CUSTOMER
I wanted to tow car to Costco and he would not let me. Tow truck was there waiting for me. Then the tires are still 4-5 lbs low on air than they should be. Come on people I spend too much on tires and you cant even have the correct tire pressure straight out of the dealer! Are they even new tires?
3/31/2024
Denicia G. VERIFIED CUSTOMER
Rick did a great job of communicating with the car. We played phone tag for two days but at the end of it we are very satisfied with the outcome and grateful that Toyota of Santa Barbara took the extra time to make sure that the car was running its best.
3/30/2024
Timothy T. VERIFIED CUSTOMER
You mark up your parts so much. If I thought it might have been the water pump I would have taken it somewhere else. Now that I know the hybrid battery warranty is almost up I will probably trade it in for another brand name