Unexpectedly had to leave the car overnight. It was an inconvenience though Tod was very apologetic and understanding.
3/22/2024
Wency E. VERIFIED CUSTOMER
Tod explained the service to my van completely.
3/22/2024
Julia L. VERIFIED CUSTOMER
Tod is wonderful! He went through all the items I needed done on my car and also helped me put them in order of importance since it was quite expensive. I trust people here and I will definitely be coming back to work with Tod. Thank you!
3/22/2024
Pamela S. VERIFIED CUSTOMER
Thank you for fast and positive service
3/22/2024
Javier A. VERIFIED CUSTOMER
very good explanation and help Pablo Vences gave me with the service of my toyota corolla
3/22/2024
Mary W. VERIFIED CUSTOMER
I called ahead to see if I needed an appointment to get one headlight replaced. The woman who answered didn’t know. She transferred me to service. No one answered and there was no way to leave a message. I called back an hour later and was told I should get an appointment. I was given one for 2:30. Three hours later after I complained about the wait I asked why they would schedule me if they were so busy. I was told it was a call center and they had no idea about how busy it was. When I went to pay the exorbitant sum of $150 to change the lightbulb I was told it was such a long wait because they had done a full check of the auto, something I did not ask for, want, or know about. Along came a list of $1500 of possible repairs—including lightbulbs that had not been replaced and would require another visit. Could not someone had said, “would you like us to replace these while we are at it? That’s it for me. After more than two decades I will be going elsewhere.
3/21/2024
Michelle M. VERIFIED CUSTOMER
Alex was so quick to help me when I was checking in my truck for a recall and repair. He gave me outstanding service. It’s rare to find someone so helpful , knowledge with such fantastic follow up and follow through. He called me to update me as well as to make sure he was there when I picked up my truck. He is truly one of a kind. I had the best experience ever and I will definitely recommend my friends to request him for optimal care and service. He’s definitely gets 10 Star s across the board from me.!
3/21/2024
Joyce B. VERIFIED CUSTOMER
Ii brought the car in at 8:00am for an oil change and tire rotation. I wasn’t called until 1:30pm and that seemed a bit long for a standard procedure.
3/21/2024
Linda E. VERIFIED CUSTOMER
Rick was great. Very helpful
3/20/2024
Cynthia W. VERIFIED CUSTOMER
In and out quickly for my RAV4 service when I mentioned I needed to be at work at a certain time. Appreciated that consideration!
3/20/2024
Eileen C. VERIFIED CUSTOMER
I’d like to thank Todd for his extraordinary service and help getting the car fixed. You’re fortunate to have such a confident, extraordinary employee, who handles every situation so professionally. I am so grateful.
3/20/2024
Chris C. VERIFIED CUSTOMER
I was told that if I made an appointment at 7:30 AM they would be able to program a new fob in 60 to 90 minutes. As I checked in they announced that they needed to perform a recall repair. I stated if they could deal with it efficiently at the same time, that would be OK. After 90 minutes I had not heard from anyone. No communication. I checked with Rick and he said that they would need the truck for the whole day to handle the recall. I said absolutely not, and that I would come back another time. After two hours and 15 minutes, my truck was finally ready. I do not understand why programming a new fob takes two hours and 15 minutes. There was no communication from Rick, I had to solicit all the information and updates from him and never got clear communication around exactly how much longer they needed my truck to finish the work. I now have the new fob, but the red security light on the dash for locking the truck is now lit every time I unlock the car. That was never the case before. It seems like that needs to be repaired, so I have to bring the truck back in again. This has not been a good experience for me at all.
3/20/2024
Shirley D. VERIFIED CUSTOMER
We were happy with Toyota’s service!
3/20/2024
Enrique B. VERIFIED CUSTOMER
Alex is a great people person. Very knowledgeable, kind and down to earth.
Thank you Alex
3/20/2024
Dane P. VERIFIED CUSTOMER
Great service as always.
3/20/2024
John B. VERIFIED CUSTOMER
I’ll be out to talk with the Manager regarding service done on my 2021 Highlander. I’ll be out tomorrow. I’d also like to get a rental or loaner car. I’m out over $500 now for car rentals. Nobody at your dealership seems to know what’s the matter with my car or how to fix it. ????
John T. Bishop
****-****-xxxx
Jbishop77@ gmail.com
3/20/2024
Lisa C. VERIFIED CUSTOMER
Not enough mechanics today meant a 3+ hour wait for a basic service appointment. The advisor team was great but it still makes me question if I should return. At least next time tell me in advance which days will have an outsized wait time. Thanks!
3/20/2024
Kristin A. VERIFIED CUSTOMER
Rachael was great.
3/20/2024
Tiffany K. VERIFIED CUSTOMER
Rick was great!
3/19/2024
Vicente A. VERIFIED CUSTOMER
Fast turnaround. Couldn’t be more satisfied.Thank you