Rachel was great very professional and courteous !!!
3/12/2024
Joan S. VERIFIED CUSTOMER
Thank you
3/11/2024
Julia F. VERIFIED CUSTOMER
2 year old vehicle needed tires to be mounted and balanced for $1200 seems absolutely absurd.
Everything else was great. Amazing staff all around
3/10/2024
Jesse Z. VERIFIED CUSTOMER
The service done on my vehicle itself seems to be wonderful. To get into service was a pain. I called and spoke with at least 4 different people as one person would transfer me to the next if they didn’t have an answer to a simple question. I also thought that you guys were going to be giving me a quote or trade in value of my vehicle and that never happened. With the $200 plus I spent on 1 oil change, you would think, you would be able to do a courtesy wash. So glad I didn’t opt for the $600 plus oil change they tried to get me on. Todd, I believe his name was was very respectful and even my wife mentioned just how respectful he was towards our daughter and she even wanted to get her Ford oil change done there because of the wonderful experience she had just with him when she went to pay for the service as I was going to be getting out of work late
3/10/2024
Gloria U. VERIFIED CUSTOMER
With the service yes, but key left on dash above steering wheel and not visible because of hump on dashboard so when I reached my destination a great deal of time was spent looking for key before I could turn off my key because I couldn’t find key. It has always been put in the cup holder before. Calls back and forth to Tod. Everyone looking. Even asked Tod to ask man who greeted me and took key after arrival and guy who drove it back to front when service complete. No one seemed to know. Just a lot of unnecessary angst!
3/9/2024
Elena J. VERIFIED CUSTOMER
Today is always efficient, courteous, and explains what is needed to make my car run efficiently. Always a good experience.
3/9/2024
Stephen D. VERIFIED CUSTOMER
Gabe is great! Super helpful! And on top of communicating what’s going on!
3/8/2024
Dagmar D. VERIFIED CUSTOMER
I had purchased my Nissan at Toyota and had a prepaid maintenance plan for the 1st year, so scheduled an oil change. The service area was disorganized and none of the techs explained what the customers were waiting for. Tom told me the oil change would take 2 hours, since they had to get the oil from Nissan- seriously?! I got the impression no one working there wanted more customers, very unprofessional. Tom told me he couldn’t find anything on the prepaid maintenance, and that he called Toyota in Valencia and they would not authorize my service. After almost 1 hour I left without receiving service.
3/8/2024
Memory T. VERIFIED CUSTOMER
Rick is professional and provided excellent service.
3/8/2024
Andrew B. VERIFIED CUSTOMER
Todd was able to put a rush on my vehicle recall service and have it done before noon.
3/8/2024
Michael R. VERIFIED CUSTOMER
None
3/8/2024
Armando R. VERIFIED CUSTOMER
Rachel is the best and delivers quality service and customer communications!!!
3/8/2024
Raelynne R. VERIFIED CUSTOMER
One of my problems was not fixed. I had been told it was fixed. When I realized the situation, I called and left a message. No one has called me back.
****-****-xxxx
3/8/2024
Pamela M. VERIFIED CUSTOMER
Pablo was very helpful. He's definitely my new go to guy when I come in. I was very thankful he kept his word and made sure my vehicle was done ahead of schedule and he made sure to contact me as soon as it was ready as he promised me. Definitely 5 star rating
3/8/2024
Crispin B. VERIFIED CUSTOMER
Always great to work with Tod and Rachel who I sometimes see. I appreciate the service from you all! Thank you so much
3/7/2024
Deviena N. VERIFIED CUSTOMER
Rick was amazing!
3/7/2024
Robert B. VERIFIED CUSTOMER
Pablo goes above and beyond the call of duty
I am Very satisfied with the service I received