Rick was great. He was professional and personable. The service was done quickly.
2/7/2025
Mark W. VERIFIED CUSTOMER
Pablo was great.
2/7/2025
Gabriel B. VERIFIED CUSTOMER
Rob was very kind, patient, and understanding about what I needed. He helped me complete my recall inspection and oil change all in under 3 hours. He even helped me charge my phone before paying so that I could use the Apple Wallet feature on my phone. Great guy, great listener, great worker.
2/6/2025
Jonathan B. VERIFIED CUSTOMER
Robert is an Excellent Toyota employee! He is knowledgeable, efficient and friendly. Really appreciate how he communicates and contacted me throughout the time my car was in for service. Hire more like him!!
2/6/2025
Nana P. VERIFIED CUSTOMER
Rachel is great! She is thorough and listened to my concerns doe my RAV 4.
2/6/2025
**** E. VERIFIED CUSTOMER
Ok
2/6/2025
Gerald L. VERIFIED CUSTOMER
Great job!
2/6/2025
Loerne H. VERIFIED CUSTOMER
Everyone at the dealership was very thoughtful and made an effort to explain what was to be done during my visit there. I chose to stay until the service was complete, and Rick was careful to be sure that I knew the service might take longer than anticipated. He thanked me for my patience when it did take longer than expected both hoped it would. One of your employees, as he passed by me told me that I looked so much like his grandmother. I laughed, hoping that his remark was not scripted!
2/6/2025
Cynthia Z. VERIFIED CUSTOMER
Rick and the staff was amazing. I especially appreciated Rick with his kind demeanor and explanation of the services and items I will need. He is a true professional with a very kind way to communicate with the clients. A true asset to Toyota of Santa Barbara. Thank you so very much Rick. Cynthia
2/6/2025
Mike L. VERIFIED CUSTOMER
I went in for minor repair on AC vent and left car for 3+ hours. I got text to pick it up whereupon I was blindsided with $1800+ estimate!—$709+ for plastic vent piece and $1,000+ for leaking water pump. I last bought car in 3 months ago and have hardly used it since then. I’ve taken my car here exclusively since 2010 when I moved here. I don’t like being blindsided at last minute and would have appreciated call beforehand. I also think $700 for plastic vent piece is utterly ridiculous. I’m willing to pay dealer for expertise but expect a fair price and detailed explanation on why part/service is needed. This is not the way to treat long-term customer.
2/6/2025
Cynthia S. VERIFIED CUSTOMER
the customer service was stellar.
2/6/2025
Nollie D. VERIFIED CUSTOMER
MY SERVICE REP PABLO WAS GREAT!!!
2/5/2025
Jay C. VERIFIED CUSTOMER
Pablo was excellent and I really appreciate the quality of service that this particular Toyota service center provides. The car was done earlier than expected and everything was explained clearly.
2/5/2025
Nick M. VERIFIED CUSTOMER
Extremely professional and efficient. Rob makes this purchase completely better. Will ALWAYS recommend rob based on his service
2/5/2025
Arthur D. VERIFIED CUSTOMER
Todd was very professional and gave me excellent service
2/5/2025
Lisa I. VERIFIED CUSTOMER
Gabe was awesome, and he’s also a Santa Barbara Don. I had to come back after my service because I didn’t know how to fix my dashboard display and he was more than happy to help me…again….
2/5/2025
Adam H. VERIFIED CUSTOMER
Your prices are completely outrageous. How can labor for an oil change be $270? It’s unconscionable.