He was friendly and good attitude, and work done when he promised.
2/18/2025
Roy C. VERIFIED CUSTOMER
Certainly! Here's a response you can use:
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Thank you for your message. I am indeed very satisfied with the service I received from Jeffrey L Johnson. It was a pleasure working with your team, and I appreciate the high level of service.
I will be sure to complete the survey when I receive it and provide additional feedback on the excellent job done. Thanks again for the great service!
Best regards,
Roy
2/18/2025
Rebecca N. VERIFIED CUSTOMER
Fine service
2/17/2025
Brandon B. VERIFIED CUSTOMER
Call me and I will explain
2/17/2025
Lisa B. VERIFIED CUSTOMER
Excellent customer service from tech
2/17/2025
Matthew M. VERIFIED CUSTOMER
Jeffery is awesome!
2/16/2025
Mihkael T. VERIFIED CUSTOMER
I was waiting for over 20 minutes to begin my service, even though I had an appointment.
2/16/2025
Mary D. VERIFIED CUSTOMER
I made an appointment and was there on time. 2 cars ahead of me waiting, which i didnt mind waiting because they were ahead of me. Sat inside my car for 21 minutes and another car came behind me. A lady came right away to entertain her and a gentleman came to pull her car into the service area. Leaving us 3 people who was there earlier without explanation.That was not nice at all! I went inside and look for manager which happen to be not there that day, and another gentleman helped me. I was thankful to the guy outside who kept calling Trevor but couldnt be found. My thing is if a customer made an appointment i expected that the person assigned will not be sent for lunch or whatever knowing customer is coming. Second of all, if cars ahead from other cars for whatever reason , give us some explanation why? Why are you pulling that car first? When in fact we came first. Cant speak for the other 2 but i speak for myself.
2/16/2025
Toby P. VERIFIED CUSTOMER
Extremely happy with my service advisor Joe and how he treated me.
2/16/2025
Yakov B. VERIFIED CUSTOMER
Good service.
Thank you.
2/16/2025
Jacqueline G. VERIFIED CUSTOMER
Joe's the best!
2/16/2025
John E. VERIFIED CUSTOMER
Service was completed in a timely manner
2/16/2025
Beatriz C. VERIFIED CUSTOMER
Bunch of itemscharged even at low mileage. I requested the list of services required showing their prices- i was promised to have it but found out when i got home that it was not included in the bunch of papers i got. Maybe the list is not of toyota’s but just created by the agent
2/15/2025
Ray C. VERIFIED CUSTOMER
Mustafa did a great job , with My maintenance appt , fast and efficient with time and made sure all my concerns were answered
2/15/2025
Mahnaz R. VERIFIED CUSTOMER
Thanks for your help
2/15/2025
John M. VERIFIED CUSTOMER
Heidi is great. Especially because she understands very well that we do not want to upgrade or sell our Prius. Please do not trouble us with any more such solicitations. (Heidi didn’t pressure us in this regard, but we did get a call from Walid.)
2/15/2025
Aaron B. VERIFIED CUSTOMER
Mustafa was great. Solved my problem to my satisfaction.
2/15/2025
Loujuana F. VERIFIED CUSTOMER
Alex was awesome. When I made my appointment and didn’t find Katy’s name, I was sad because she has been so awesome. I do look forward to working with Alex for my next visit. He was courteous, explained everything and even had me send a video so he could get to the bottom of why my car was shaking when I was braking. As customers, we know we have options on where we can service the issues the dealership/service finds. establishing trust and a repertoire with customers makes it easy to just have Toyota do the job.