At the advise of Trevor, I went to an Auto Parts Store to purchase a new replacement air filter. Because there was a question as to which type of air filter to purchase, we went to the parking lot to inspect the current air filter. Upon lifting the hold we immediately noticd some paper towels, etc. stuffed into an area behind the filter area that was clearly visible. The auto parts store employee noticed some squirrel fecies underneath. I don’t quite understand how someone who made an inspection and topped of fluids didn’t notice or just ignored the paper towels, etc. that could have caught fire. Trevor was great and the service was quicker than it had been in the past (usually 2 hours +) for a tire rotation and inspection service appointment.
2/9/2025
Karapet M. VERIFIED CUSTOMER
Service advisors should know what is and what is not covered with warranty. Telling my wife who dropped off the car that the Srs malfunction is not covered because its past 36 month. I had to be the one who tells him that it should be covered under the Restraints system warranty over the phone. The problem was eventually fixed and airbag replaced, but it seems like the shop doesnt like to do warranty work, always scaring us with a diagnostic fee.
Another thing is that the system lets u pick an appt time and when we come to drop off the service advisor is always on lunch and someone else has to assist…
Overall, experience is decent but needs to be better for “complete” satisfaction…
2/9/2025
Rosa M. VERIFIED CUSTOMER
Noel was very helpful n professional thank you so much.
2/8/2025
Catherine P. VERIFIED CUSTOMER
Everything went well. They finished the service quickly.Thank you.
2/8/2025
Pepsi B. VERIFIED CUSTOMER
I’m not happy with dealership and the was not done .. I’m piss off
2/8/2025
Edith Z. VERIFIED CUSTOMER
out standing
2/8/2025
Saeid S. VERIFIED CUSTOMER
????
2/8/2025
Hafeez A. VERIFIED CUSTOMER
Excellent Service
2/8/2025
Mina B. VERIFIED CUSTOMER
I love Toyota
2/8/2025
Betty C. VERIFIED CUSTOMER
Jeff is always very h
2/7/2025
Brad T. VERIFIED CUSTOMER
Trevor was able to correct the errors quickly and negotiate fair pricing.
2/7/2025
Saroj B. VERIFIED CUSTOMER
The service was excellent. But pick up nerd to improve I waited 20 min in cold.
2/7/2025
Glenn S. VERIFIED CUSTOMER
Gabriel was very efficient and fast in the service he gave me, thank you Toyota
2/7/2025
Pia B. VERIFIED CUSTOMER
I was checked in by someone who wasn’t my actual customer service representative. His name was Glenn. He was helpful. He said it shouldn’t be more than two hours for my car to get done. I never heard from my actual CSR. So, after two hours I went to the desk. My person was Peter. He was helping a couple. I waited by the desk for about 10 minutes. He didn’t acknowledge me (which was obviously ok because he was helping the other people). Finally the other CSR told him who I was. He said my car is ready and, if I didn’t need a printed receipt, I could take it. I did. When I got home I clicked on the link that came with the ”your car is ready” text that came about 12 minutes after I left. It showed a balance of $64 even though my service was included in a prepaid plan. I called in and they said that there shouldn’t be any changes. However, now I am concerned.
Anyway, it was not a great experience. I think the other CSRs should be able to check someone out when the assigned CSR is busy. There were at least three or four people who didn’t have customers in front of them.
2/7/2025
Daniel K. VERIFIED CUSTOMER
Jeffrey is always attentious and nice.
2/7/2025
Lusine S. VERIFIED CUSTOMER
Peter was great help & very knowledgeable.
2/7/2025
Alexis M. VERIFIED CUSTOMER
love this guy! very helpful and always caring for any customers needs and super supportive!
2/6/2025
Alexis M. VERIFIED CUSTOMER
amazing service advisor!! always attentive to the customers needs and always willing to help out!