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Real Reviews from VERIFIED CUSTOMERS
Justin C. VERIFIED CUSTOMER
Jeff was great, and laid everything out for me - didn’t beat around the bush and made my first service visit hassle-free. I am, however, a bit disappointed with one small aspect. One of the things I brought my vehicle in for was to see about getting replacement caps for the spaces where the roof rack is secured on my ‘23 RAV4 Hybrid. Two of the caps did not fit the spaces properly, resulting in one of them getting blown off after the caps were put in place, and the other not sitting flush. Jeff even saw that the other remaining cap was not setting correctly. I was quoted by the parts department for almost $130 for a replacement set of 4. I would have thought these simple plastic pieces, that should have worked correctly on a brand new vehicle that I’ve only owned for four days, would be replaced for me at no cost, considering the circumstances. I don’t blame the location, as I had a wonderful experience purchasing my vehicle, and Jeff made the process of having it serviced an absolute breeze, but I can’t help but feel a little left in the dust regarding this minor detail. Thank you, Jeff, for making this a smooth, pleasant visit!
1/13/2023
Francisco R. VERIFIED CUSTOMER
I am very grateful whit Noel orozco service
1/12/2023
Malena M. VERIFIED CUSTOMER
Noel was very kind and assertive in his answers. He is a Good asset to your business.
1/12/2023
James L. VERIFIED CUSTOMER
Professional and polite...
1/12/2023
Mike P. VERIFIED CUSTOMER
Daphne was very professional, paid close attention to the details, listened to my concerns and addressed each one them. I was very happy with the service she provided.
1/12/2023
Luis A. VERIFIED CUSTOMER
I have been having problems with the car since I bought it, and I have been spending a lot of money and time. Check the record that I've been doing trying to have a reliable car since I bought the car at your place.
1/12/2023
Nancy R. VERIFIED CUSTOMER
Glenn is very knowledgeable, thoughtful and patient with customers. Beginning from the first inquiry call to Toyota Northridge where I explained that my warranty has now expired on my 2019 Toyota Highlander Hybrid. I was concerned with out of pocket costs and Glenn patiently broke the costs down for me. I really liked how Glenn respectfully and patiently explained the information to me. I would not hesitate to call on him again to schedule my next Toyota maintenance visit.
1/12/2023
Jessica G. VERIFIED CUSTOMER
He was very helpful and friendly.
1/12/2023
Mario G. VERIFIED CUSTOMER
Great service but the only thing was the charger pack was missing the 3 cables in my vehicle
1/12/2023
Anita R. VERIFIED CUSTOMER
Quick, efficient and caring service.
1/12/2023
Leigh W. VERIFIED CUSTOMER
Nash, the salesman knew nothing about the vehicle. He didn’t do a demo of a lot of the controls. He said watch YouTube.
1/12/2023
David S. VERIFIED CUSTOMER
Daphne was incredible to work with throughout the process of getting our car problem diagnosed and repaired. She went out of her way to take care of us, communicating during every step, explaining what was going on, and genuinely caring about our situation with the car. We are so grateful and will absolutely return to this Toyota service shop for all of our future maintenance. Thank you Daphne!
1/12/2023
Craig C. VERIFIED CUSTOMER
Best experience yet kitty rocks
1/11/2023
Claudia G. VERIFIED CUSTOMER
Katy always gives exceptional customer service!
1/11/2023
Jeanne S. VERIFIED CUSTOMER
Katy was awesome. Thanks for the great service.
1/11/2023
Artoushr G. VERIFIED CUSTOMER
Thank you so much what I really appreciate you were on time thanks a lot and God bless you and your family by any chance if you need me I am just one phone call away
1/11/2023
Jun Ceramics. VERIFIED CUSTOMER
Daphne was wonderful to work with. Friendly, knowledgeable and through.
1/11/2023
Noe M. VERIFIED CUSTOMER
Good timing for the service and the appointment… thanks
1/11/2023
Jamie F. VERIFIED CUSTOMER
I love Daphne. She is always helpful!
1/11/2023
Richard M. VERIFIED CUSTOMER
Glenn provided excellent prompt and courteous support
1/11/2023