I went in fo a supposedly bumper to bumper waranty. But service advicer insisted it is NOT covered. At first he said they fixed it but whenni inspected it, it looks like nothing was done. I went back to the service advicer and ask if i can speak with manager he said the manager was busy. He decided to take it back to the technician to have it looked at for the second time. After a few minutes he called me back and said to see him. Here he presented with an invoice for the parts and verbally estimated a $300 labor.
I dont have much time to argue because i have to get back to work, so i just took the car back and nothing was done.
However, i wont stop right there i will bring this to upper management. No mattef how high.
Your service advicer i not rude but he NOT in the mood working or helping customers.
Thank you.
11/24/2022
Francisco B. VERIFIED CUSTOMER
You guys are doing a great job.
11/24/2022
Bernadett Y. VERIFIED CUSTOMER
Everything was great.
11/24/2022
Raj P. VERIFIED CUSTOMER
He’d issue with windshield and now has cracked
11/24/2022
Wendy M. VERIFIED CUSTOMER
Daphne is amazing! I left my phone in the Uber and she helped me get it back. She saved the day.
In addition Daphne was very nice and clear in her communication. Thank you Daphne. You’re the best and should get a fat raise!
11/24/2022
Anggraini L. VERIFIED CUSTOMER
Great service
11/23/2022
Edward G. VERIFIED CUSTOMER
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11/23/2022
Katherine S. VERIFIED CUSTOMER
Daphne was great! Very helpful and efficient.
11/23/2022
Sterling T. VERIFIED CUSTOMER
Excellent service.
11/23/2022
Adilia M. VERIFIED CUSTOMER
Katy was super professional, she was really good. I wish Toyota had more professional people like her
11/23/2022
Ellen W. VERIFIED CUSTOMER
Good service, good communication with clear explanations provided.
11/23/2022
Yowvaluck P. VERIFIED CUSTOMER
I recommend anyone who would buy a new or used cars you will not disappointed to deal with Northridge Toyota please give them a try.
11/23/2022
Mark G. VERIFIED CUSTOMER
It's a blessing to have my service advisor Daphne Lunn. She really cares about my automobile and about providing excellent service. I trust her professional guidance and am thankful for her care for customers, thank you!
11/23/2022
Michael Z. VERIFIED CUSTOMER
Fantastic as always
11/23/2022
Gilat T. VERIFIED CUSTOMER
Katy was amazing!!! She is knowledgeable, pleasant and very helpful.
11/23/2022
Kanika P. VERIFIED CUSTOMER
Thank you
11/23/2022
Mark Z. VERIFIED CUSTOMER
The vehicle was at the dealership for Teflon coating, and the dealership dented my brand new vehicle and Tim or the other service manager couldn’t tell me how it was dented.
The fact that any company can be so careless with something that isn’t theirs.
I’ve made 4 trips to the dealership to take care of this after buying the new vehicle, my time is expensive and the fact that the dealer has been less than stellar after the purchase..
11/22/2022
Mike P. VERIFIED CUSTOMER
Daphne is very professional and polite. I felt she really listened to what I was saying and took care of my car’s needs. I would definitely recommend her to family and friends as a trustworthy contact for car repairs.
11/22/2022
Andrew E. VERIFIED CUSTOMER
Daphne exceeded expectations for a service representative I value her recommendations for my car and will request her for future visits.