My windshield was dirty and they didn’t clean it. They also forgot to put a part back until I went back and notified them a piece of plastic was left on my seat. It was the cover to my air filter. They forgot to put it back. Bad service.
10/13/2022
John N. VERIFIED CUSTOMER
I expect to get my car back as I left it at the dealership, not with the sunroof open, the air conditioner on at a extreme setting, my driver seat needed to be completely reset, greasy fingerprints on the hood and door, this lack of care will make me think twice about returning for service
10/13/2022
Francisco A. VERIFIED CUSTOMER
Thank you
10/13/2022
Katherine G. VERIFIED CUSTOMER
Noel is fantastic, he's always so helpful and nice. I appreciate his customer service!!
10/13/2022
Brett D. VERIFIED CUSTOMER
Until yesterday no one but me had laid a wrench on any of my 94 vehicles, as a former mechanic & service writer/advisor, I was quite nervous bringing the truck in - DAPHNE WAS AWESOME - Knocked it outta the park! - Wish the ppl I worked with previously were as knowledgeable & helpful -
10/13/2022
Michael K. VERIFIED CUSTOMER
Mustafa was a incredible both times today I’ve brought in my RavR. So much that I will request to deal with him exclusively. He understood my reluctance to bring my 2019 Rav4 into a dealership, where my warranties had all expired. My issue was a coolant valve, an issue that many rav4 have been experiencing and a pricey issue at that. $800 for something like that seemed exorbitantly high and Mustafa found me a coupon to bring down the high cost quite substantially. He was understanding, personable and professional and really used all of the tools available to make me feel like a valued customer. Many thanks Mustafa. Now Toyota, please do the right thing and make this persistent issue one that should be recalled and reimbursed. It is unfortunate that dealerships carry the stigma of people feeling reamed and grossly taken advantage of by the ridiculously over priced service department. Once a warranty expires you guys will alway lose your clientele. Please work to keep us coming in. It’s a win win for everyone if you do. Again kudos to Mustafa!
10/12/2022
Fred B. VERIFIED CUSTOMER
Ok
Too expensive service
10/12/2022
Huong T. VERIFIED CUSTOMER
Excellent Job. Thanks
10/12/2022
Natalie B. VERIFIED CUSTOMER
Daphne Lynn was very helpful and nice!
10/12/2022
Chris S. VERIFIED CUSTOMER
Luis was attentive, friendly, and professional. Great guy!
10/12/2022
Cristina H. VERIFIED CUSTOMER
Daphne is always very helpful and kind. Goes above and beyond!
10/12/2022
Alongkorn C. VERIFIED CUSTOMER
Hi katy, Something is wrong with my car. Can I bring the car back in for you to look at tomorrow morning? please call me back ****-****-xxxx .My name Alongkorn.
10/12/2022
Helen G. VERIFIED CUSTOMER
My heartfelt gratefulness for Mr. Madrigal’s kind assistance to my car’s needs. I love Toyota ‘ services. Thanks Anthony….
10/12/2022
Tomme L. VERIFIED CUSTOMER
Good work and well done
10/12/2022
Allyson R. VERIFIED CUSTOMER
Mustafa was great - very friendly and professional!
10/12/2022
Thomas P. VERIFIED CUSTOMER
Verry good
10/12/2022
Craig C. VERIFIED CUSTOMER
Excellent service completely satisfied
10/12/2022
Mark G. VERIFIED CUSTOMER
I'm very grateful for the service provided by Daphne. She is very attentive to detail and understands my needs as a customer. Her ability to listen and come up with the appropriate option or suggestions is quite helpful. Her service is a blessing and I'm extremely thankful.
10/12/2022
Alex D. VERIFIED CUSTOMER
Glenn welcomed me with a smile and treated me not just as a customer but he made me feel that I’m a friend. He also made me an understand the details of the service contract that we bought which we misunderstood the coverage.