Northridge Toyota Auto Repair Service

The service was on time.

Best service.

Very easy experience

Tell your mechanics to leave the seat settings alone. There was no reason for them to touch the seat settings. They changed the seat height, angle, laid the seat back, and move the whole seat forward. In addition, they changed the steering wheel height.

Mustafa was not just a service advisor to me but more of family. More power Northridge.

Great customer service from Daphne, as always

Mr. Madrigal , was very profesional and kind person ,

He was very nice. And helpful thank u. So much

As usual the team at service department always showing a great deal for the company, they treated their customers with respect. Quick response as always easy in and out. Knowledgeable customer service performs really well with precision timing.

Daphne is great! This is at least the third time I’ve had her as my service specialist and I am very pleased and will continue to ask for her the next time I bring my car in for service.

He is a very professional adviser. I am very happy with his performance. My family has 3 Toyota vehicles, and we always have a service done with him. Thanks,

Luis was amazing. He was friendly and professional. He was knowledgeable and answered all my questions with a smile on his face and showed great patience. He provided great customer service.

Thank You

Quincy was good enough to take care of me after it was found out the advisor assigned to my vehicle was not there. Needless to say he kept me abreast of the work performed. A very pleasant experience, thank you.

Thank you for your personal service and care

It was my first time taking my car for service and the experience was wonderful. Luis was very patient in explaining everything to me.

1. I want to condemn the dealership management for pressing customer-facing employees to get '10' or perfect on their NPS or customer satisfaction surveys. It is impossible for people to always be performing at a top level, and improvements should be encouraged, and not feared. My service person, Isaiah, as do most service persons, told me I would be surveyed and to please give a full '10' or top mark. I condemn this pressure, from management, as it perverts the purpose of any satisfaction survey. If you use anything less than a 'top' score as a bludgeon on customer-facing employees, that shows leadership's misunderstanding of how to motivate and support employee growth. Any report less than 'top' should be seen by both leadership and the employee as a chance to explore what can be improved - quite often the problem is not the employee but your dealership systems, your prices, your lack of education of your employees, your software systems - all elements of your business that have nothing to do with the employee. Change your approach to these surveys- treat the feedback as food to grow from and not as feared reprimands. 2. Isaiah tried hard to be professional and courteous. He is sincere, honest and fine. However he, and all your service staff, needs to be fully educated about the products they promote and sell. I paid $1200 for tires, a huge amount, based on his recommendation of the brand/tire. Yet when I asked him to help me understand why it was worth it, he was uninformed about the mileage warranty that it carries (turns out I found documentation saying it was 80,000 miles, and there is a Michelin 3-year road emergency support program). I would have felt better about his guidance for such a high purchase if he was more informed (he guessed at the mileage at ~55,000, I knew that was wrong).

A ok

They found the problem and gave me the alternatives and I made a decision and they fixed the problem.

Luis was amazing ! He was super helpful ! Even got me a ride back home ! I really did appreciate all he did ! Even when I had him wait a bit longer for me to get my car !! Thank you so much Luis !! I really did appreciate your time and patience !