Not happy that I was not told precisely what happened to my car that it needed $590 worth of extra service
None of this was clearly explained therefore it could have happened again if I did not question an attendant.
I really was not impressed and don’t want to come back to Northridge Toyota.
8/30/2022
Lory B. VERIFIED CUSTOMER
Katy was very professional and competent. My vehicle was done as promised. Thank you.
8/30/2022
Thusitha A. VERIFIED CUSTOMER
Not sure I would ever trust anyone from Northridge Toyota
8/30/2022
Parisa Z. VERIFIED CUSTOMER
It took exactly 2 hrs and 40 min to do the service even though I got appointment and it should have been like that ever! ????
8/30/2022
Tommy C. VERIFIED CUSTOMER
I dropped off my car at 2:30pm for standard 15k Toyotacare service and installation of missing body plugs. The car was moved into the garage at 2:45pm and was checked by tech and received tire rotations. Work was completed by 3:15pm and car was moved back outside to the lot. I waited till 4:30pm in the waiting room and asked Anthony if my car was done. He went to check on my car and tech moved my car back into the garage to install the body plugs between 4:35pm-4:50pm. I know the times and actions are accurate because I have a dash cam that recorded every time the car was turned on or off. Anthony said that the service department ordered the wrong body plugs and claimed they had to drive to another dealership to get the correct ones. But the video shows otherwise. It appears the tech forgot about my car and left it outside in the lot until I asked about its status. I asked Natalie to order the body plugs before my service department and she knew my VIN number. Making a customer wait an extra 1.5 hours is not acceptable and making up excuses and not taking responsibility is definitely wrong.
8/29/2022
Jodi H. VERIFIED CUSTOMER
Very nice and courteous!
8/29/2022
Robert P. VERIFIED CUSTOMER
Car came back from service with car light on.
8/29/2022
Nelson D. VERIFIED CUSTOMER
????
8/28/2022
Pamela A. VERIFIED CUSTOMER
Katy was amazing and she made us feel very well taking care of.
8/28/2022
Andre A. VERIFIED CUSTOMER
Great!
8/28/2022
Charles W. VERIFIED CUSTOMER
It took longer than expected by over an hour and I feel like I should have been given a better discount!
8/28/2022
Michael G. VERIFIED CUSTOMER
I didn’t really like dealing with Noel, he looked like he didn’t care. The worst experience at toyota dealership! Also, he forgot to give me the car keys and I had to come back after I went to my car and he was talking over the phone and didn’t care much! Bad service!
8/28/2022
Veronika K. VERIFIED CUSTOMER
Very smooth and easy!
8/28/2022
Oscar R. VERIFIED CUSTOMER
His service and advise were excellent, I will come back to Northridge Toyota
8/28/2022
Billy S. VERIFIED CUSTOMER
Great service as always!
8/28/2022
Kevin T. VERIFIED CUSTOMER
Katy Sanchez is very professional. She has assisted me twice in the last 3 weeks, and both times were very smooth.
8/27/2022
Emory J. VERIFIED CUSTOMER
Noel was a gentleman and very helpful. I am dissatisfied because you charge too much for very little.
8/27/2022
Recina W. VERIFIED CUSTOMER
Friendly and delivered quick service , knowledgeable to my car needs and repair of importance
8/27/2022
Dianna V. VERIFIED CUSTOMER
I have used Chris and Tim as my advisors for awhile. They tell me if certain jobs are urgent to be done now and advise me what I may be looking at my next visit and I really appreciate that! Tim told me last year when I needed tires so I bought those from you. I definitely would buy my next car from you for the reason of the advisors that I can rely on!