Out of all the service reps at Northridge Toyota and I’ve dealt with in the past I have to say that Daphne is top-notch! She went above and beyond to get my car repaired under the warranty and follows all the way through until the end
6/29/2022
John B. VERIFIED CUSTOMER
Katy was absolutely spectacular. She was on top of my car’s service and communicated the whole way. She managed to get my car out before lunch. She always takes excellent care of me and I appreciate that she keeps a list of items that need to be taken care of with my car and she reviews them with me patiently. Also, I appreciate the mechanic finishing before lunch and the fact that I was able to leave my car after work hours. Thanks so much, especially to Katy. 5 stars.
6/29/2022
Adrian M. VERIFIED CUSTOMER
Anthony was very attentive and provided excellent service .
6/29/2022
Michelle R. VERIFIED CUSTOMER
She went above and beyond. Extremely pleased. :)
6/29/2022
Mia H. VERIFIED CUSTOMER
Such a wonderful experience! I will be back and plan to purchase my next car here.
6/29/2022
Osvaldo A. VERIFIED CUSTOMER
Jeffrey was wonderful he was helpful and communicated exactly what the technician told him about the car. The only thing I was not Satisfied with was the explanation the technician gave. I am in the service industry and when I don’t have the answer I tell the client I will look for it not make Something up to answer.
Overall I am 100% satisfied with my visit.
6/28/2022
Marcela R. VERIFIED CUSTOMER
Thank you for the excellent service.
6/28/2022
Stevan T. VERIFIED CUSTOMER
He is very wonderful guy and helpful. Im happy to have him as assistant. Keep the good job
6/28/2022
Paul K. VERIFIED CUSTOMER
She is great.
6/28/2022
Heber A. VERIFIED CUSTOMER
He was definitely helpful and helped me throughout the process with any questions or concerns
6/28/2022
Stephanie P. VERIFIED CUSTOMER
Anthony is new and I understand he’s getting to know the technician team but I will say that I’m disappointed in how my appointment was managed. I arrived at 8:55a to check-in for my 9:00am appointment and let Anthony know I would be waiting for it. At 12pm, I checked in to get a status on my vehicle and all he could report was that it wasn’t done. At nearly 1pm I checked in again because I was running late for an appointment but he couldn’t locate the technician working on my car. At that point I requested an Uber to my appointment which Anthony supplied but the lack of communication was disappointing. My car wasn’t ready until almost 3pm. My mother-in-law, who had no appointment, dropped off her car after 10am and got her car back before me. What was going on? I honestly don’t know but it makes me think twice about bringing my car back here for service despite the fact that I pre-paid for a service package.
6/27/2022
Alexis P. VERIFIED CUSTOMER
The system was not updated with my maintenance contract.
6/27/2022
ARASH A. VERIFIED CUSTOMER
Great team all around.
6/27/2022
Scott M. VERIFIED CUSTOMER
Anthony was great
6/27/2022
BERNARD V. VERIFIED CUSTOMER
I had to wait a while when I arrived in the morning. I was made to wait; likely because I hadn’t an appointment. That bothered me. Your prices for maintenance services is simply TOO HIGH. I’ll be going to other non dealer shops for my truck being serviced..!!
6/27/2022
Jorge M. VERIFIED CUSTOMER
Katy y el mecanico hicieron un trabajo excelente,
Gracias!
6/27/2022
Carina S. VERIFIED CUSTOMER
Mustafa was outstanding!!! He was able to help resolve a long standing and very stressful issue with my car for which I have spent a lot of money and time on. Mustafa was helpful, professional, and kind. He has restored my confidence in your services.
6/27/2022
Sonia M. VERIFIED CUSTOMER
Katy Sanchez is a wonderful girls she answered all my questions .so pleasant. Thank you Katy