That was ridiculous I had appointment from 2 weeks ago for 10 am I was there on time for 20 thousand service they hold my car 3 hours I asked the reason Katy told me Too many cars are in front of you I asked the manager he answered the same i said you could accept that number that you can give service in 1 or 1.30 hrs . 3hrs and 2 hrs driving that’s one day of my weakened that is not fair. That’s big problem. I m very very upset of that.
6/19/2022
Evelyn L. VERIFIED CUSTOMER
My appointment was @ 10:30. I didn’t get to daphne’s desk until 1100 to check in and at that point she told me my car wouldn’t be ready until 2. I was willing to wait. At 2:45 I when to got up to see what was happening and she said my car hadn’t been looked at yet. I’m not upset that it took so long. I am disappointed she didn’t communicate with me that it was going to be even longer than she’d said. In the past I have had people let me know how things are going and updating me when there is a change. She was very professional and polite. Just not communicative to me along was as I have been treated in the past.
6/19/2022
MICAH H. VERIFIED CUSTOMER
Katy was amazing as well as the service. Employees like Katy are the way to build a business and dealership. Thank you
6/19/2022
Ladonna H. VERIFIED CUSTOMER
Jeffrey was very helpful, answered all my questions fixed one of my problems before it went to service. Very knowledgeable
6/18/2022
Fernando G. VERIFIED CUSTOMER
Great professional service from Jeffrey. Thanks
6/18/2022
Elizabeth B. VERIFIED CUSTOMER
I come to Toyota because i trust Noel good job
6/18/2022
Raul M. VERIFIED CUSTOMER
Thankyou Anthony for your kindness, very good service.
6/17/2022
William S. VERIFIED CUSTOMER
Very friendly, professional.
6/17/2022
Jianmin Y. VERIFIED CUSTOMER
Excellent job!
6/17/2022
Aknur K. VERIFIED CUSTOMER
Thank you ????
6/17/2022
Sandy K. VERIFIED CUSTOMER
Great service would highly recommend Christopher .he cares about his customers
6/17/2022
Diego M. VERIFIED CUSTOMER
Great job by the entire northridge Toyota team! I lost my AirPods Pro case and they were able to find it. Anthony called me the next day with the good news! Not only that, but they were friendly, professional and caring
6/17/2022
Lucas O. VERIFIED CUSTOMER
Excellent service
6/17/2022
Guadalupe A. VERIFIED CUSTOMER
Loved her she was very sweet ????
6/17/2022
Alejandro P. VERIFIED CUSTOMER
Luis was amazing. Answered all my questions and looked into every aspect of my concerns. The service was efficient and precise. Appreciate his attention to details and clear understanding of timing/ timeline it took to get my repairs completed
6/17/2022
Gustavo H. VERIFIED CUSTOMER
Christopher Munoz is always professional and provides the best friendly customer service and David is the best mechanic that works on my cars. Great team work
6/16/2022
Lance P. VERIFIED CUSTOMER
A very special thank you to Mr Chris Munoz for taking such good care is my wife and me. Thank you for the excellent servicing of our Toyota Avalon.
Sincerely,
Lance and Cathy Pierce
6/16/2022
Stelios T. VERIFIED CUSTOMER
The agent was a bit rushed, and wanted to basically process me out of there as fast as possible. I didn’t get a feeling of any concern for my situation as a customer.