Daphne is terrific. She understood my service needs and did not try to up-sell me. I'm very happy that she is my service rep.
5/25/2022
Edward S. VERIFIED CUSTOMER
Mark gili is a knowledgeable service advisor. He helped me get the necessary maintenance my tacoma needed. I’m happy the mechanics got all the jobs done no problems. Thank you northridge toyota
5/25/2022
SYEDA S. VERIFIED CUSTOMER
Awesome
5/24/2022
NIKA B. VERIFIED CUSTOMER
I brought my car in for its first maintenance appointment that was only supposed to take an hour and a half but instead it took 4 hours and i had to cancel my other plans and appointments for the day because it took so long. When i finally got my car back, there was a big **** scratch along the side!!! And now no one is being helpful. The employees are being condescending as well. You guys should be bending over backwards trying to fix the problem you created but instead nothing is being fixed and i feel like i’m being passed around the office. This was the worst experience of my life. I would expect my car to be safe at the dealership but clearly it was not. I haven’t even scratched my brand new car yet and i bring it to the dealership for maintenance and leave after 4 hours with a big **** scratch along the side! Horrible experience
5/24/2022
Charles M. VERIFIED CUSTOMER
Pleasant, courteous and business minded service person.
5/24/2022
STEPHANIE R. VERIFIED CUSTOMER
Very satisfied first time getting my car service here I will most defiantly bring it back with Chris very profesional and helpful . Excellent Custer service I totally recomand him.
5/24/2022
NOHEMY P. VERIFIED CUSTOMER
She is an amazing employee of Northridge Toyota. Always friendly and ready to assist customers. Thanks to Daphne I will always get my vehicle serviced at Northridge Toyota.
5/24/2022
Alejandro O. VERIFIED CUSTOMER
Very good service
Thank you
5/24/2022
Herbert R. VERIFIED CUSTOMER
Tony is great he puts the needs of the customer first. Knew my situation, had his technician check it out and found out what was wrong. Toyota of Northridge is definitely my place to go and best part is staff are friendly.
5/24/2022
Areli M. VERIFIED CUSTOMER
Mark Gili is the best service representative at Northridge Toyota, who always makes sure you receive good care and service.
5/23/2022
Glenn H. VERIFIED CUSTOMER
She was excellent!
5/23/2022
Stephanie G. VERIFIED CUSTOMER
Friendly, efficient,FREE, and fast. The best of everything. VERY DISAPPOINTED that no employees were wearing masks.That's a huge "red flag" for me.
5/22/2022
Daniella H. VERIFIED CUSTOMER
N/a
5/22/2022
Anto S. VERIFIED CUSTOMER
Wait to long almost 3 hr just for changing a bulb. And when done my other light broken so we have to wait again .
That’s why we didn’t satisfied.
5/22/2022
Jose V. VERIFIED CUSTOMER
Your welcome,and normally I don't trust mechanics oh anyone who works for them but Mark makes me feels secure and he is trustworthy.
Thank you Mark
5/21/2022
Douglas S. VERIFIED CUSTOMER
Mark and mechanic did great job.
5/21/2022
Carlos P. VERIFIED CUSTOMER
katy es muy buena ,te escucha y te explica da recomendaciones.
5/21/2022
Jose C. VERIFIED CUSTOMER
Ir was vey bey unhappy experience I’m not sure if ir hat anything to do with the representa
5/21/2022
Primo C. VERIFIED CUSTOMER
Daphne exceeded my customer service expectations. She has excellent communication skills and explained the repair process very well.
She is a real asset to the Toyota team.
5/21/2022
Yolanda Y. VERIFIED CUSTOMER
Mark was efficient, customer service oriented, friendly, helpful and kept me apprised of status of service needed and being done I am appreciative of individualized service.