Anthony is the best service advisor in the world! I will name my next child after him. Thank you!!!
11/15/2024
Marla K. VERIFIED CUSTOMER
Jeffrey is always very nice and walks me through my service
11/15/2024
Janet M. VERIFIED CUSTOMER
I did not have my car serviced.
11/14/2024
Tracie C. VERIFIED CUSTOMER
I did not speak to Heidi. She had an emergency and had to leave early so my return calls to her went unanswered. Not her fault but someone else should have taken over for her and called me about my car. Also my fluids were low which I told them and they were not topped off. They are still low.
11/14/2024
Leonard H. VERIFIED CUSTOMER
Service was conducted by Northridge Toyota. Switched from Keyes. Peter was great. Professional manner and good results. Made me comfortable and offered many answers and concerns. Provided discounts when asked. Bought a few cars here before remodel. Large nice waiting space. The Shell station car wash is currently broken down and not open. Need full car wash coupon not drive thru. Cheap offering when most dealers do complete car washes. Cheapened experience.
11/14/2024
Esfandiar S. VERIFIED CUSTOMER
Good
11/14/2024
Travis S. VERIFIED CUSTOMER
Took a very long time to retrieve my vehicle
11/14/2024
Ivana T. VERIFIED CUSTOMER
Thorough with finding what the car still needed. Great explanations of the work.
11/14/2024
Federico S. VERIFIED CUSTOMER
Fast and frit
11/14/2024
Steven P. VERIFIED CUSTOMER
Great service.
11/13/2024
Jocelyn G. VERIFIED CUSTOMER
Glen is a nice person if I have question abt. my car he explain well that’s way keep coming back service is good all in all Did a god job…
11/13/2024
Shannon P. VERIFIED CUSTOMER
I had no issues with Manfred Guzman. My issue was with the service tech. I waited almost 6 hours for my vehicle. I was there from 10am [my appt time] to almost 4pm. It took almost 2 hours just to diagnosis the problem. Then when it was about 4 hours I checked in with Manfred. It turned out that the tech went to lunch before finishing the job so he Ahmad to find another tech to take over. That took almost 2 more hours. I came in on my day off and had other things to do that I didn't get to do because it took all day. This was also after I had been to the service dept a week prior and they didn't read the notes so they couldn't help me that day. Very frustrating! It makes me not want to return if I have future problems.
11/13/2024
Melisa B. VERIFIED CUSTOMER
Great service and attention from Juan .
Thanks again !!!
11/13/2024
Vicki J. VERIFIED CUSTOMER
I was told my car would be brought right down. I waited outside for almost an hour before my car was brought down. The person in front of me said the same thing she had been waiting for over 20 minutes after they told her her car was complete. This is unacceptable. I was inside on my phone, taking care of business and interrupted by saying that my car is complete. They should not bother anyone until the car is complete and brought down.
11/13/2024
Deborah C. VERIFIED CUSTOMER
im very pleased with northridge toyota. My service was done in a timely manner.Peter is an excellent customer service rep. He explained everything to me in detail Thanks so much for an excellent care service team.
Thanks much
Deborsh Carroll
11/13/2024
Maeis K. VERIFIED CUSTOMER
Excellent service
11/13/2024
Christine H. VERIFIED CUSTOMER
Glenn was great. Very nice and personable.
11/13/2024
Abdul M. VERIFIED CUSTOMER
Good service nice
11/13/2024
Sherwyn D. VERIFIED CUSTOMER
Juan “Gabriel” Gonzalez was outstanding! He is an excellent addition to the Service Advisors at NORTOY. When I first got my 2012 Prius, I always took it to Sta. Monica Toyota for service. But, I did not like that place. So, I switched to this one several years ago and have been very pleased with the way I am treated here.
11/13/2024
Alia W. VERIFIED CUSTOMER
Thank you so much, I appreciate you and your team.