Joe is a great person he really help us. he is
Friendly and take the time to explained everything for us .
2/27/2025
Sean Q. VERIFIED CUSTOMER
I was able to drop off and pick up in the same day and was provided an uber home. Very convenient. Thank you
2/27/2025
Arlyn C. VERIFIED CUSTOMER
Anthony
was very informative and explained the issues we were concerned with.
2/27/2025
Pravin S. VERIFIED CUSTOMER
Great service from Start to finish. Mustafa is very professional and cool.
2/27/2025
Carol C. VERIFIED CUSTOMER
Would like the car to get a quick wash after the service
2/27/2025
Carmelito C. VERIFIED CUSTOMER
Thank you for your excellent service!
2/27/2025
Jonathan R. VERIFIED CUSTOMER
I was promised a reimbursement from Glenn, the service guy. I was still under warranty for my battery and I replaced my battery. Due to the fact I already replaced my own battery, Glenn said he can offer me a reimbursement for the battery I bought. It’s been 2 months and I still have yet to receive the reimbursement. I called Glen a couple of days ago and he said the Manager says that the reimbursement is still in “Review Status” and he has no clue on when it will come out of “Review Status”. I’m expecting some sort of Gift card or Toyota Service credit since I never got my Reimbursment
2/27/2025
Sharon S. VERIFIED CUSTOMER
Our repair would have been covered by insurance but we called them after repairs started. We know now but I after dealing with Northridge Toyota for years we expected better guidance with getting the insurance involved earlier. Our trust is damaged.
2/26/2025
Pedro S. VERIFIED CUSTOMER
Everything excellent. Best service. And good customer service.
2/26/2025
Betsy W. VERIFIED CUSTOMER
He was very helpful, courteous and friendly. He listened to what we needed and carried everything out to the end really well. A 12 out of 10. Thank you.
2/26/2025
Jeff P. VERIFIED CUSTOMER
Someone there changes every setting - the seat position, the instrument panel, the clock, the automatic lights, the overhead lights. You have to spend 20 minutes going through everything after every visit.
2/26/2025
Daniel H. VERIFIED CUSTOMER
Mustafa always makes it a breeze and is very helpful
2/26/2025
Felipe H. VERIFIED CUSTOMER
Job well done!
2/26/2025
Julian T. VERIFIED CUSTOMER
So first I got an email from Toyota for a free oil change, should have known something was up when you guys tried to charge me for it. Second after said and done I ended up leaving out the door with a $760 bill and when I got home, multi point inspection are usually courtesy however, I have a dent on my passenger rear wheel, and if they did a tire rotation that wheel shouldn’t be in the same spot? So now that makes me question if they even did my transmission oil change and coolant flush if they lying about a tire rotation?! This is not only a problem but fraud! And if this is how new management is doing business I will be going somewhere else and looking into this with my lawyer. Better hope they changed my oil and not charge me $700+ for it!! That sounds like fraud to me!!
2/25/2025
Viviana V. VERIFIED CUSTOMER
Joe **** was great , nice and attentive . Great customer service answered all my questions . Will go back to him next time my car is due for check up . Thanks
2/25/2025
Johnny V. VERIFIED CUSTOMER
Excellent
2/25/2025
Linda O. VERIFIED CUSTOMER
Mustafa did a great job keep us informed in what was needed to be done with our vehicle