I recently took my car in for service and had a disappointing experience. The service advisor lacked confidence and knowledge when answering my questions and even suggested that my car didn’t need the service. Although I went ahead with the service, I was further let down when I had to return the next day because a part wasn't in stock. After filling out a survey highlighting my concerns, it was clear the advisor had seen my feedback, as his communication was minimal on the second visit. The human touch and professionalism I’ve come to expect from this service department were missing, leaving me disappointed, especially as a loyal customer who has serviced other vehicles here in the past.
10/11/2024
Maria C. VERIFIED CUSTOMER
I waited longer than usual for my car when it was ready. Jeffery radioed the service dept and asked them to bring the car with my tag to the front. It never arrived. Jeffrey finally came out and handed me the key and said I needed to go in the back past the sign that said “no customers beyond this point” and find it myself in the service parking lot.
10/11/2024
Emily M. VERIFIED CUSTOMER
Perfect service! BETTER than Lexus!
Fast and attentive!
10/11/2024
Ronald H. VERIFIED CUSTOMER
Service was great
10/10/2024
Jason M. VERIFIED CUSTOMER
Katy does a great job and has helped me several times at Northridge. I appreciate her kindness and professionalism
10/10/2024
Sandra C. VERIFIED CUSTOMER
Excelente , atención
10/10/2024
Thomas V. VERIFIED CUSTOMER
My service experience was excellent
10/10/2024
Lawrence W. VERIFIED CUSTOMER
Anthony is very helpful and answers all our questions. He gives us excellent service. We like dealing with him.
10/10/2024
Mercedes M. VERIFIED CUSTOMER
Satisfied
10/10/2024
Bishop D. VERIFIED CUSTOMER
Joe **** provided excellent service, and I would recommend visiting this Toyota location.
10/10/2024
Alisha W. VERIFIED CUSTOMER
Thank you so much! I will always come back to this dealership, where I bought my Prius 10 years ago. A little pricey, but I know that my car is being taken care of and I have peace of mind.
10/10/2024
Ahmad R. VERIFIED CUSTOMER
Outstanding
10/10/2024
Peng Y. VERIFIED CUSTOMER
I’m satisfied
Thank you
10/10/2024
Marco C. VERIFIED CUSTOMER
The service adviser seems not very knowledgeable nor certain about his job.
10/10/2024
Maryanne P. VERIFIED CUSTOMER
Katy wss most helpful. I was frustrated that the service took longer than expected and I need more work
10/9/2024
Lorileen P. VERIFIED CUSTOMER
The hood pulley to open the car hood broke. My car mat is removed and they put in the trunk and left me a paper that i need to use toyota recommended mat. That is the original mat when i bought it, original toyota mat. They told me my battery needs to change but i went to checked and told me still 100 percent. Not happy.
10/9/2024
Sanford M. VERIFIED CUSTOMER
Mustafa is a very good service manager
10/9/2024
Bernardo P. VERIFIED CUSTOMER
?????
10/9/2024
Ramon A. VERIFIED CUSTOMER
Thank you for the help today! Jeffrey was awesome, he's a solid member of the team and definitely an all star!
10/9/2024
Alejandro S. VERIFIED CUSTOMER
The car need repairs and you technician is saying nothing bis wrong you replace transmisión with a remanufactured trans that doest work properly