Adam was nothing but helpful and cooperative with the service of my vehicle. He went out of his way to assist when the engine trouble made my car undrivable and provided me with a loner vehicle to use while mine was getting repaired. The warranty company was the hold up on much of the work and made it so I had to put my car in the shop on more than one occasion so they would pay for the repairs. During the whole process Adam and the rest of the ducal staff were understanding and helpful. I can’t thank them all enough.
1/26/2023
Wade M. VERIFIED CUSTOMER
Thank you the Duvall team is great
1/19/2023
Shirley G. VERIFIED CUSTOMER
I think the car heater was fixed. It seemed like a huge bill for changing a stuck thermostat and checking things.
I know everything is expensive but re read the bill. It was $602. WOW
Thanks. You can charge anything you want because you are the only
Ones in town. I am grateful for having heat
But the price seems outrageous. Sorry.
Maybe I’m wrong. Don’t know what all you had to do to fix it
Thanks for asking. I am grateful for you too ????????????????????
1/11/2023
Dana S. VERIFIED CUSTOMER
I love my escape and Duvall ford! Such nice people!
1/11/2023
Mike M. VERIFIED CUSTOMER
My wife and I were traveling from Florida to Tennessee and had an unfortunate situation with our brand new GMC terrain Dinali. Your staff was so incredibly helpful, and so incredibly nice, I told my wife we would legitimately drive to your dealership to buy our next vehicle! you don’t find service like that too often anymore and I truly commend the whole organization from the top down. You made a potential very bad situation turn out to be a positive. I am happy to add more information if need be.
1/10/2023
Angie D. VERIFIED CUSTOMER
????
1/10/2023
James P. VERIFIED CUSTOMER
I was informed after my vehicle was there for 2 days that the driver seat heater worked fine and Duvall found nothing wrong. As soon as I picked my vehicle up from Duvall the problem still persists. There is no difference from when I originally brought it in. I have subsequently rescheduled to bring it back.
1/7/2023
Christopher B. VERIFIED CUSTOMER
Service was good no more noise from the dash but airbag light still on. Then called me 2 times and told me that i had not paid which i did and had the receipt.
12/29/2022
Janet S. VERIFIED CUSTOMER
Excellent service
12/29/2022
Bryan F. VERIFIED CUSTOMER
Mr. Duval,I
was never informed that the cost to fix my 2003 Ford pickup truck was going to be over $1,000. When I dropped off the vehicle they said they had ordered the latches for my back doors and it would range anywhere $650 to $680. The truck was supposed to be done on Monday but they found out that they didn't have another part so the truck stayed there two days and supposedly all the parts came in on Tuesday. They went ahead and did the work without contacting me and letting me know that the price was going to be higher. That's not how I think things should be, but that's what it was,
so I paid my bill and left. Kevin, and Justin were very kind, organized and professional,
in getting my truck into service, so I have nothing against them. No comment about the other people.
12/15/2022
Mario G. VERIFIED CUSTOMER
Everyone was very courteous and helpful.
12/10/2022
Steve R. VERIFIED CUSTOMER
Pleased with service
12/9/2022
Elena G. VERIFIED CUSTOMER
Took my car due to a screen issue …. Returned my car and my steering wheel buttons aren’t working and screen still isn’t fixed apparently a “software issue “
11/23/2022
Kaycee C. VERIFIED CUSTOMER
Great customer service!! Helped as soon as I pulled into the bay.
10/19/2022
Micheal K. VERIFIED CUSTOMER
They did the work without call me first and let me no what’s wrong and price like I asked them too I asked them to just fix the starting problem and the fixed horn to but beside that it was grate and they were fast and so far so good .
10/6/2022
Dan P. VERIFIED CUSTOMER
Kevin is the best. The new lady zBJ is doing a great job
9/23/2022
Dwayne C. VERIFIED CUSTOMER
Fantastic service!!!!
9/22/2022
Julia B. VERIFIED CUSTOMER
I have as there for an oil change. Service was prompt and I was taken care of immediately.