Customer service was excellent and completed service very quick.
6/19/2024
Jack A. VERIFIED CUSTOMER
Outstanding service
6/19/2024
William P. VERIFIED CUSTOMER
For the second time in a row at Duvall I have had oil dripping from the oil filter. I was told that it was residual from the oil change but as a customer with a very expensive Vehicle, it is very concerning to look under the Vehicle and see oil dripping all over the filter and on the asphalt.
Please adress this at your next employee tailboard.
I have never had this happen anywhere else so in the best interest of your Dealership, The issue needs to be addressed.
6/14/2024
Michelle F. VERIFIED CUSTOMER
There was a misunderstanding because the guys working Saturday were only oil changers so instead of keeping my car to fix it I got sent on my way. Other than that everything was great!
6/14/2024
Robert P. VERIFIED CUSTOMER
Duval has always exceeded my expectations. Service Quality, Professional Knowlegeable friendly courteous Staff at all Levels.
6/14/2024
Patrick H. VERIFIED CUSTOMER
I live in Franklin where there is a RAM dealership/service. It's the same dealership I actually bought the truck at. Yet I take my truck to Duvall for servicing. That is a reflection of the service received at Duvall.
6/12/2024
Shane S. VERIFIED CUSTOMER
I was very satisfied with the way she answered my questions and the call back after the repairs were completed! She is an excellent addition to your already satisfying service department!!
6/11/2024
Albertina C. VERIFIED CUSTOMER
Happy
6/10/2024
Greg M. VERIFIED CUSTOMER
Got me in and out ion a day. Thanks
6/8/2024
Adriana H. VERIFIED CUSTOMER
Ty!
6/6/2024
Kenneth B. VERIFIED CUSTOMER
I don’t agree with the shop charge. I was given the charges snd not informed about the shop charges. This is something that should have been included in the price I was given. I asked about this before I left and was told that they covered grease,oil,rags and uniforms. For an alignment and tire pressure sensor change how much of these things did you use. I would like an itemized list to see where it was over 18$ worth
6/6/2024
Jess H. VERIFIED CUSTOMER
Every thing was great. Thanks to Kevin Smith
6/5/2024
Brian W. VERIFIED CUSTOMER
I am always satisfied with the service provided by Duvall Automotive. I always appreciate dealing with Kevin Smith, and I trust him implicitly. The service provided by Duvall Automotive always exceeds my expectations.
6/4/2024
Richard W. VERIFIED CUSTOMER
Great job thank you
6/4/2024
Amos W. VERIFIED CUSTOMER
Thanks for a great job!
6/4/2024
Terry S. VERIFIED CUSTOMER
It was a enjoyable experience!!!
6/4/2024
Jacob Y. VERIFIED CUSTOMER
Make that appraisal high boys
6/3/2024
Amasa C. VERIFIED CUSTOMER
We weren’t expecting we were expecting the car to repaired just to be make an appointment.
Aaron had the car repaired in about an hour and sent us on our way. Great service.
Thanks
5/28/2024
Max H. VERIFIED CUSTOMER
Great customer service!
5/27/2024
Ben H. VERIFIED CUSTOMER
BJ did an amazing job. My parents actually told me about how great she was when they dealt with her and they recommended I take my vehicle to her.
She did not disappoint. Not only did she get the work taken done under warranty, but she actually got it done a few days quicker than she told me she would. She made the whole situation better. Give her a raise!