The service writer did an excellent job. Where I have a problem with is the cost of the repair. I take more exception to the cost of material. I was able to after the service compare pricing of the material for the fuel filter and fuel separator and what I found was that your price that you charged was clearly triple the price of what I could find it for. I wish that you would shop the market and compare material cost and charge accordingly that is a fair and reasonable price.
1/12/2024
Freda M. VERIFIED CUSTOMER
Thank you for such quick and unexpected assistance today. The team, including the tow truck driver gave excellent and quick service. Thank you!
1/3/2024
Roy H. VERIFIED CUSTOMER
Mr Carpenter did the requested work on my Lincoln with professionalism and expediently. We allow Duvall Ford to service both of our vehicles because of our trust in their reliable services.
1/3/2024
Stacy F. VERIFIED CUSTOMER
Kevin Smith was extremely professional and attentive to our SUV. Thank both of them please.
We got stranded on side of the road and they were there for us in a timely manner.
12/29/2023
Nancy T. VERIFIED CUSTOMER
The console unit they installed is not completely functioning. Also I forgot to tell them the blinker just pops on and off at will saying the front right blinker is out, however it is not. I thought that issue would be fixed when you fixed the water pump but it was not nothing else has flashed back on yet. I have an appointment to come back. However I have not put it in my calendar and I have forgotten the date. It's sometime in January
12/28/2023
William S. VERIFIED CUSTOMER
Arthur did an outstanding job of getting me in and out in a timely manner. Excellent job.
12/23/2023
Nathan R. VERIFIED CUSTOMER
Thank you for talking care of my Ford Transit van.
12/22/2023
Erwin F. VERIFIED CUSTOMER
Great place to deal with.all went well. Thanks for the god service
Dr ford
12/21/2023
Francis N. VERIFIED CUSTOMER
My first time service was an excellent job well done. Thanks
12/21/2023
Kenneth P. VERIFIED CUSTOMER
Rasene and I are continually extremely satisfied with the Sales & Service at Duvall Automotive, we also encourage any seeking a vehicle to inquire with your Sales Team.
Always Ken & Rasene Pickle
12/21/2023
James B. VERIFIED CUSTOMER
Kevin arranged for my service with a very qualified Technician. I was Very Satisfied with your value added service, Jim Byrne
12/20/2023
Faron W. VERIFIED CUSTOMER
Well pleased
12/19/2023
Larry (Mike). VERIFIED CUSTOMER
Love my Maverick. You guys are Great ????.
12/18/2023
Mark C. VERIFIED CUSTOMER
Adam and his team are very knowledgeable and get fixed right the first time!
12/15/2023
James C. VERIFIED CUSTOMER
A very clean. Service department
Friendly Service personnel& enjoyed the dogs .
12/12/2023
Carolyn S. VERIFIED CUSTOMER
Very nice people! Friendly and courteous!
12/1/2023
Cassandra C. VERIFIED CUSTOMER
The staff at Duvall are always nice, efficient and attentive.
11/22/2023
Gary K. VERIFIED CUSTOMER
The work was done on time. The statement of services was not particularly easy to understand. Use of codes rather than a description of the work done. Could be more understandable.
11/21/2023
Samuel P. VERIFIED CUSTOMER
Service center a 10 on the scale. Always accommodating in helping out on appointment needs
11/18/2023
Beth W. VERIFIED CUSTOMER
Very nice people. They went out of there way to find an accessory for me that isn't being sold yet.