The courtesy vehicle provided was very dirty. The inside of every window was so badly streaked I had to clean the drivers side of the windshield. There was garbage in between the front seat and door and the vehicle needed a vacuuming. So, I needed to provide my drivers license, credit card, proof of adequate insurance to be provided a vehicle while mine was getting serviced which included recall work and I was given a dirty, smelly car. NOT GOOD!!
2/11/2023
Stacey P. VERIFIED CUSTOMER
Gerald Wilson and the other staff was very professional. Two thumbs up!!!!!
2/11/2023
Debra F. VERIFIED CUSTOMER
Gerald was EXCELLENT with handling our issue with the Audi TT. He was professional and thorough in every way. I will definitely go through him for any future work on the TT!
2/11/2023
Craig T. VERIFIED CUSTOMER
The person who was assisting me got an attitude when I asked him for my keys so I could pay and go. I sat there almost 15 minutes while he spoke on the phone. He was a bit rude when I asked for my keys saying something I really didn’t appreciate.
2/11/2023
Jason R. VERIFIED CUSTOMER
I have no issue with Gerald as a person, I just know that if circumstances were different, previously in the same field, things may have been more hectic.. I am satisfied with the resolution, and all that assisted. I came in fully accountable with a deep understanding of the business. With that being said,this experience was an area of opportunity on both ends.
2/10/2023
Chantell G. VERIFIED CUSTOMER
Thank you so much…
2/10/2023
Joseph P. VERIFIED CUSTOMER
Gerald was great
2/10/2023
Nancy W. VERIFIED CUSTOMER
As usual, excellent customer service!! Gerald is an asset to the Audi team. He is always efficient and personable!!
2/9/2023
Marilyn N. VERIFIED CUSTOMER
Gerald was so helpful
2/9/2023
Marva W. VERIFIED CUSTOMER
Gerald displayed the epitome of what great customer service should look like. Although understaffed the day I came in he managed to take care of us all in a timely fashion. Give him a raise and hire more help
2/8/2023
Carcraft Advanced. VERIFIED CUSTOMER
Excellent service, job well done as always.
2/8/2023
Charles M. VERIFIED CUSTOMER
Above and beyond…thanks
2/8/2023
Liz W. VERIFIED CUSTOMER
With all the cars I have owned, this dealership and Darius was so very helpful and kind. Thank you for taking care of my Q8!!
Liz
2/8/2023
Gerald S. VERIFIED CUSTOMER
Very responsive team and service outstanding
2/4/2023
Bruce M. VERIFIED CUSTOMER
Very friendly service. Thank you.
2/4/2023
Katherine W. VERIFIED CUSTOMER
Gerald is always very nice, courteous, and a pleasure to work with. This dealership’s service department has always been competent. Thank you.
2/4/2023
Karen O. VERIFIED CUSTOMER
Thanks for the consideration and good attention
2/3/2023
Maurice P. VERIFIED CUSTOMER
Gerald is the best at his job. I will remain a Audi customer based on Gerald's outstanding service.
2/3/2023
Tomasz R. VERIFIED CUSTOMER
The only comment I have is that it took over 30min to take my vehicle in for a scheduled maintenance appointment. It took 20min before I was engaged with a representative.
Thank you for your help.