Darius was great. He greeted me, informed me with what was going on with my car. No complaints with that.
HOWEVER!!! Audi Orland needs to do a MUCH better job with customer service, sending reminders, & consistent communication with appointments. I called a month ago about an issue with my car... I left several voicemails and called many times. I received no response and then out of the blue, I got a phone call saying I had an appointment that I NEVER even scheduled. Not only did I have to call back and see 1. why I was having an appointment and 2. when did I even schedule my appointment. Lots of issues that need to be fixed with answering phone calls in the Audi Service Department. Very bad, very unorganized, very unprofessional. It’s so bad that I dread driving to Audi Orland because of how bad the service is. Not a good look for Audi Orland. I know I am not the only customer that feels this way.
11/12/2022
Marlon P. VERIFIED CUSTOMER
Your upsale needs work and you pricing...the training of service writers and the communication to the customers needs work also...but they are very nice...
11/12/2022
Kevin J. VERIFIED CUSTOMER
Would like to sell not trade
11/10/2022
Michael J. VERIFIED CUSTOMER
Great customer service.
11/9/2022
Colleen P. VERIFIED CUSTOMER
My request “please don’t wash my car” was not followed by the service staff. Humberto had it written on the work order but they still washed it. Eric has already talked to me about a resolution so non red to call.
11/9/2022
John C. VERIFIED CUSTOMER
I am very satisfied with the service that I received.Gerald
took very good care of me. He explained what would be done and answered all my questions.
11/9/2022
John S. VERIFIED CUSTOMER
Great communication and follow up. Gerald was terrific to work with. Greatly appreciated
11/9/2022
Angela N. VERIFIED CUSTOMER
Very efficient and will to work with me regarding pricing of services
11/8/2022
Karl A. VERIFIED CUSTOMER
Always fine work done at Audi of Orland Park. Gerald had taken care of me this time as I had previously been taken care of by Dariusz, nonetheless he was very helpful.
11/5/2022
Badria A. VERIFIED CUSTOMER
I’m very satisfied with the service . The service manager Mr. Davila was very helpful and to his words. He kept me updated regarding my car services.
11/5/2022
Harold G. VERIFIED CUSTOMER
I bought my S7 from Audi International and have received great customer service in sales and sevice.Cudos to Gerald,Dariusz and Wendy in sales. Iam considering the Audi ATT gas model 2dr.Sports model convertible top in the near future.
11/5/2022
James D. VERIFIED CUSTOMER
Gerald was great. He did his best.
But it took all day to do the recall. I understand but the recall says 2 hours.
In addition my Bluetooth isn’t connect. So I cannot connect to Apple Car Play. Now I have to go figure it out.
11/5/2022
Jane P. VERIFIED CUSTOMER
Thank you Gerald for your exceptional attention to my vehicle. As always, job well done.
11/5/2022
Judith C. VERIFIED CUSTOMER
The service was excellent even though it was longer than I expected. I would recommend that a new rim company for refinishing be contracted. The rims look great but they appeared not to be reliable in keeping their appointments.
11/4/2022
Lynn B. VERIFIED CUSTOMER
Love professional behavior of the service staff.
11/4/2022
Joseph S. VERIFIED CUSTOMER
Gerald- is a real Professional!
11/4/2022
Lawanda M. VERIFIED CUSTOMER
Awesome customer service. Very attentive and personable.
11/4/2022
Joseph P. VERIFIED CUSTOMER
Gerald was great but Audi internet group took 3 days getting back to your staff and you are the dealership. How is any customer supposed to work with them?