Ms. Evey helped me find a solution to my problem by advocating for me with management.
5/2/2023
Scott S. VERIFIED CUSTOMER
Not that this is going to matter. I brought my vehicle in March 10 and informed the service attendant that my vehicle was making grinding noises when my vehicle turned or went over bump. I made the statement “ I don’t know if it’s the shocks, struts, or what.” The attendant put down that I said the struts and struts. So the service team only looked at the struts and said they needed to be replaced. The service attendant then told my parts would be in the next Monday and scheduled my appointment. On the next Monday, I was informed my parts were not in and she shouldn’t have scheduled the appointment in advance. I was then informed that the parts department would call me when the parts came in and schedule the appointment. I waited two weeks and heard nothing and finally called the parts department. Who informed me that the parts have been in and someone should have called me. I scheduled the appointment on my own and had the parts replaced, which took over 5 hours. Once exiting your business, onto the street, my vehicle made the same noises I originally brought it in for. I then scheduled a new appointment date. On the new appointment date I again informed the service attendant of the issue and requested he listen to it himself. I was then informed that the drivers side bill joint was worn and needed replacing. Once completed, after almost 8 hours I spoke to the manager about my issues with my vehicle being misdiagnosed. He informed me that I told the service attendant that I told the service attendant that the issue was the shocks and struts, and that I had to understand my vehicle is 10 years old. The manager was also very rude and condescending. It is a shame because I was looking at purchasing a new Subaru at the end of this year, however I will never use your company again and make sure to inform my colleagues, friends, family, and anyone else who will listen to do the same.
5/2/2023
Arnold D. VERIFIED CUSTOMER
It took way too long for just an oil change way too long
5/2/2023
Benjamin V. VERIFIED CUSTOMER
Yes good exelent.
5/2/2023
Phillip S. VERIFIED CUSTOMER
Dominik was awesome. Very personable and thorough.
5/1/2023
Debora P. VERIFIED CUSTOMER
Clean, courteous, and friendly staff.
4/30/2023
Barbara M. VERIFIED CUSTOMER
Great job. Quick work.
4/29/2023
Daane Family. VERIFIED CUSTOMER
Every thing went well especially timing!
4/29/2023
Frantisek M. VERIFIED CUSTOMER
Thank you
4/29/2023
James M. VERIFIED CUSTOMER
Had battery serviced and it reset the clock which I had to reset myself and sadly I’m not very good at it. Everything else was great
4/29/2023
Marist Brothers. VERIFIED CUSTOMER
Great service as usual.
4/29/2023
Marcin T. VERIFIED CUSTOMER
Evey the best
4/29/2023
Gerald B. VERIFIED CUSTOMER
Excellent service.
4/29/2023
Joseph R. VERIFIED CUSTOMER
Yes a job well done!
4/28/2023
Kevin F. VERIFIED CUSTOMER
STEVEN WAS POLITE AND ATTENTIVE TO ME. EXPLAINED WELL.
4/28/2023
Diane B. VERIFIED CUSTOMER
All good
4/28/2023
Janet S. VERIFIED CUSTOMER
Service has always been excellent, I make summer trips to Wisconsin, & appreciate the inspection they give the car before my trips!
4/28/2023
Joan C. VERIFIED CUSTOMER
Stephen you were very helpful!
4/28/2023
Katrina R. VERIFIED CUSTOMER
Evey was very friendly and very knowledgeable. She let me know exactly what was happening and went out of her way to make sure that I understood.
4/28/2023
Joe T. VERIFIED CUSTOMER
I have always had great faith in International Subaru of Orland Park. They always to a great job on my vehicles and are very helpful. My only regret is that I purchased my Outback from Subaru of Countryside as they are not even close when it comes to service of their customers.